The Vitamin ShoppeReviews of vitaminshoppe.com

Very disappointed! After calling to have them address an issue for an order which has been in the shipment for more than 6 days in the heat of summer in Florida they told me I am assuming the quality is off instead of making an apology and stand by their claim of “highest quality products” and offer better service in future! It’s so ironic that on their website they warn customers to make every effort to be home for deliveries during summer because some products are heat sensitive! The manager on duty was very arrogant to listen and be open to fix the problem! They are not trusted with their quality! Beware!

This is so ridiculous. If you don’t have the product then just say that you don’t have it. I ordered a bottle of chlorophyll liquid on April 14, then on April 16 they sent me an email saying that due to high demand so the shipment got pushed back to May 1. Ok I’m totally fine with that. But on May 1, they again sent me an email saying the shipment now is gonna be on May 10 :))))). Then on May 10, I saw another email saying the shipment now is on May 20. This is gotta be a joke :))))). What kind of business is this?

I ordered RHODIOLA and i received red thyme (?) And can not for the life of me find any return info or contact info OR no operators EVER available so.... F you in the future!!! No more money for you!!! Dominick Giannone

We have been shopping at The Vitamin Shoppe for years and was shopping at the facility when I had to go to the rest room. When asked where the restroom We were informed that the restrooms were for employees only. We were than told to go to a supermarket across the parking lot as anyone was allowed to use their restroom. My feeling is then let the employees shop at this store. I now shop The Vitamin Shoppe's competitor. Most of the people working at this store don't know much about vitamins anyway.

Very poor customer satisfaction. Online purchase was not as advertised and I was charged full price. The clerk at the store couldn't give me the discount and couldn't cancel the order so I was forced to accept it. He gave me a customer service phone # and said I would have to call and have them do it. They did not have the ability to help me as well even though they admitted I had been over charged. I will never purchase from this company again the staff is not well trained and the system is not setup to benefit the consumer.

We were store customers for the last 3 years. Last time we were there the lady behind the counter at the Sarasota, FL store was so rude that we will never go back. Anybody know a good vitamin shop in Sarasota?

Dishonest company. Refused to honor offer that clearly offered buy one and get one for 50%. I bought TEN and they applied a $25 discount instead. no one from the company would talk to me and the ad still is running. Never coming back.

I was stunned to experience complete indifference to a request I made for a return of a product that I bought a lot of on sale, because of additional toxic ingredients that I am unable to take because of my health. It was in a vitamin C, which I never encountered before, so it didn’t occur to me to go online to check it out. I couldn’t see it on their picture of the product on their site l was purchasing from. All of this fell on deaf ears, showing seeming hostility, and zero concern or understanding. They lost a customer for good once I experienced that cold management/ownership.