The Vitamin ShoppeReviews of vitaminshoppe.com

Set up auto delivery for a supplement but had to cancel it because there is no human that can help you with any problems. You get directed to a completely garbage website that signs you out once a second. I'm not exaggerating! Pathetic that a multi million dollar company cares nothing for customer service. Spent 30 mins with three different people that had no clue how to help me.

I will echo the negative comments about their website. The website looks modern at first glance, but it has a lot of flaws. It has an annoying banner/ticker that distracts the user. It has a poor search engine that often returns irrelevant results. It uses slow lazy loading coding that affects the performance and functionality of the site. The longer you stay "engaged" the more the ads and the more info you share. It collects a lot of data from the user, such as cookies and website telemetry, which can compromise their privacy and security. My adblocker and other security/privacy settings prevented me from accessing the site properly. If you don't allow them to track your activity, you can't use the site effectively. The website is very shady in my opinion. The staff at the store have to deal with this problem as well, which creates long wait times for customers when they call or visit. It's a terrible operation in my opinion.

I sent my friend to get me a certain vitamin as I saw it online for a certain SALE price, and when he returned with it, he was charged full price! I called and the lady said he had to mention the sale and I could not get any money back! It doesn't say anywhere that I saw you have to say its online or its only online for the price? Poor business practice... I will stick with The Healthy Place! They stand behind all their pricing and products!!!! When I asked if I could get any money back she just laughed and said no. She obviously find telling people NO funny!

This company doesnt care about the customer experience at all. Sent probiotics that need refrigeration via a long route through dhl and then the post office. It was delivered almost a week later and sat in the hot sun for 2 days because we were not notified it had been delivered. When contact company via chat and told them I had pictures of the bashed up pill box and the sun exposed package label they did Nothing! Nothing. Said i could go to a store (closest is 45 min away for me) or paid for shipment to return the item (which I am quite sure they would resell) Horrible horrible experience

Came up to the Vitamin Shoppe, that I have been shopping at for years now, about 4, in the state of texas, with some products that did not work well for me. I called before I came, and came up to the store hopeful that the store manager Josh could do something for me concerning the issue since when he and I spoke he said to me he would see what he can do. I hauled these items in to the store only to be turned away with no assistance or willingness to assist whatsoever. It became clear to me that at the end of the day the store and policies are more important to the vitamin shoppe than the customer and customer retention. To that I say honestly think twice before shopping at this store location. Now if your of the Caucasian persuasion you may have better luck than this African American Woman Had as I have witnessed first hand exceptions being made to their policies by Josh. Aside from that I believe that he reached out to his district manager ahead of me to give his input to blatantly stop me from getting any additional assistance. That became evident when the corporate office also reached out to the district manager who went solely off of what the manager Josh messaged to her. Jan the district manager did not try to reach me or discuss this issue with me at all. My initial assumption of the fact that I felt Josh had reached out while I was also in the process of reaching out, was confirmed when I went back into the store and asked Josh if he got a chance to speak to his district manager. He first said no. As if he had no communication with said person, then as I mentioned the conversation with corporate then proceeds to tell me that he messaged Jan about the situation. Josh basically is picky and choosy about who and when he is going to help someone or make an exception because as I mentioned before they have made exceptions regarding similar issues that I personally witnessed first hand. I’ll be filing additional complaints regarding this since Josh took it upon himself to reach out to his district manager after the fact instead of reaching her while I was in his presence right then and there. I would look at this situation differently if he had chose to say hey let me check with my district manager to see what they say because I want to help you, but no, he was sneaky and underhanded about reaching out and so now I’m forced to never shop here or any vitamin shoppe ever again. Great Job Josh! & Jan. Great way to treat a loyal customer.

Terrible company. Ordered my first order from this company and never received my package. I didn’t even want a refund just my package. Robbed for $48 and change and customer service is terrible. The worst company. I just want my package.

My husband ordered several hundred $ of supplements in November 2022. We noticed in December that some of them seemed to b disintegrating in the bottle. When we checked the expiry, several were expired in 12/2022 and several others were very close to expiry. Do not buy from this store. When I wrote to them to return the items, they said they were over 90 day ( they were not) and they could not accept a return.

This place is a Joke with there insane prices and to top it off they charge you to bag what ever you buy if not you literally have to walk out with everything in your hands. Never again will l shop there !!!!!!!!!!