Iram R.
I paid to have things run smoother by…
I paid to have things run smoother by having Vital Records fill out my passport application. I went to the post office and I was instructed to fill out a new application because the one Vital Records prefilled was filled out incorrectly/incomplete. I complained about this issue that exact same day… still waiting for a call back in regards to reimbursement.
Response from Vital Records GovMay 5, 2022
Hello, Iram. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you!



