Vital Records GovReviews of vitalrecordsgov.com

Response from Vital Records GovMay 5, 2022

Hello, Tony. Thank you for taking the time to share your comments. We regret that we have not achieved your total satisfaction throughout the process. We make sure to meet all standards and provide excellent service to our customers throughout the process. Unfortunately, we have no control over the decisions and actions taken by the Health Department or State office. We apologize in any case for not reaching the expected standards. We hope to be able to compensate you in the future and to be able to recover your trust. Thank you!

Response from Vital Records GovMay 5, 2022

Hello, Jessica. Thank you for leaving a comment. It sounds like you've had a very frustrating experience, apologies. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Unfortunately, we have no control over the processing of certificates and documents by the Health Department. However, if you received your birth certificate with a spelling error, you will need to make a request to correct it, since the certificate you received corresponds to the copy of the real certificate that the Health Department has in the database, you will need to make a request to correct it. The Health Department sends exactly one copy of the actual certificate that it has in its database. If you have any questions, do not hesitate to contact us.

Response from Vital Records GovMay 5, 2022

Hello, Kate. Thanks for sharing your feedback. We really appreciate it. We're sorry to hear that you're having some issues, this sounds very frustrating and disruptive. The happiness of our clients is extremely important to us, and that is why we are proud of the evaluation that our clients usually give us since most value us as an “Excellent” service, and we greatly regret not having been up to date live up to our reputation this time. We hope to make it up to you in the future and win back your trust. Thank you!