Sarah P.
I paid extra for expedited birth…
I paid extra for expedited birth certificate but it didn't tell me how long it would take for me to get it back so I was expecting to receive it in a week but it took a month to arrive.

Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
Vital Records Gov (vitalrecordsgov.com) has 409 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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409 approved reviews, newest moderated first
Sarah P.
I paid extra for expedited birth certificate but it didn't tell me how long it would take for me to get it back so I was expecting to receive it in a week but it took a month to arrive.
Chrystal L.
It was a bit frustrating to get to the form to fill out, but pass that it was simple and fast. We got our son’s records in about 5 business days…I was expecting a longer wait time. Way better than going and sitting in an office for hours for sure!
Joan
By applying on line I thought the process would have been quicker. I believe it should have taken less time to send the document. The application on line was very costly.
Response from Vital Records GovJul 18, 2022
Hello, Joan. Thank you for your review. I really appreciate you bringing this to my attention. Your feedback helps us do better. Thank you.
Dennis D.
I was trying to order a birth certificate for my mother, who is alive but not well, but does not work with computers. For some reason, vitalrecrods wanted her death certificate ion order to allow me, her son, to get a birth certificate.
Response from Vital Records GovMay 18, 2022
Hello, Dennis. Thank you for taking the time to share your comments. The process required by the Health Department to obtain a Birth Certificate requires a study of the application but in many cases, the health department restricts certain requests for personal matters. When they are relatives apply for the certificate, they must add certain documents to prove their relationship and status. These processes are internal to the health department and we have no control over them. If you have any questions, do not hesitate to contact us. Thank you!
St
I rated the experience a Two star. I ended up paying over 100.00 for a document that would of cost less then 30.00 but since there was still Covid protocols in place this was the option but more then that was the experience I had with the notary. To say the least not very customer service oriented in which if your dealing with the public you should be ,she was very dry and just felt like a number also not patient with someone that isn't on her laptop all day. I honestly felt like I was disturbing her coffee/smoke break.
Response from Vital Records GovMay 18, 2022
Hello, Sonia. Thank you very much for the sincerity with which you share your experience with us. We sincerely apologize for the service you claim to have received. With your comment, we realize that we are not perfect, and your comment helps us to continue improving. The happiness of our clients is extremely important to us, and that is why we are proud of the evaluation that our clients usually give us since most value us as an “Excellent” service, and we greatly regret not having been up to date live up to our reputation this time. We hope to be able to compensate her in the future. Thank you!
Nancy S.
Wonderful quick service! Worth every penny!
Jenah
Kept getting emails that my order was. Cancled. Payed extra for expedited shipping. I had to call and remind them. Apparently my oder was ready to go and they were planning on sending it out the day I called. Which was a week later than the latest date promised.
Response from Vital Records GovMay 18, 2022
Hello, Jenah. All feedback is important to us and we are sorry to hear that you have had such a frustrating experience. Our apologies for the problem delay in your delivery. Unfortunately, the Health Department is presenting delays in its applications, due to accumulated applications, some offices were closed and others work with a lower volume of employees. These processes are internal to the health department and we have no control over them. We hope to make it up to you in the future. Thank you!
Shawn C.
Bad communication. Way over priced. Ended up using another company for 80% less money and it was delivered quicker.
Response from Vital Records GovMay 18, 2022
Hello, Shawn. Thank you very much for getting in touch and leaving us a comment. I am very sorry that you were not happy with the service provided this time. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without errors. We look forward to being able to make up for it in the future. Thank you!