Vital Records GovReviews of vitalrecordsgov.com

Response from Vital Records GovAug 8, 2022

Hi Victoria! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate. We love hearing from our customers and we’re always looking for ways to improve our services. I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!

Response from Vital Records GovJul 11, 2022

Hi Louis! We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination. We save you time on trying to figure out confusing paperwork, and we make sure your application is error free. We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion. Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!

Response from Vital Records GovAug 8, 2022

Hi SB! Thank you for taking the time to review your experience with us. Rest assured that we will keep improving our services in the future to maximize customer satisfaction.

Response from Vital Records GovJul 6, 2022

Hello, Richard. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Our apologies for the problem delay in your delivery. Unfortunately, the Health Department is experiencing delivery delays due to late applications. These processes are internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. We apologize in advance and hope to make it up to you in the future. Thank you!

Response from Vital Records GovJul 6, 2022

Hello, Leo. We appreciate the time you have taken to leave us your feedback. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. If you are living in the state where the person on record was born, you will definitely get faster service by going to the state office but you will have to physically go there and spend time in line. With any online vital records service, your application will have to be mailed to the corresponding health department and each health department has its own processing time and state fees. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without errors. We apologize that our service did not satisfy your expectations. If you have any questions, do not hesitate to contact us.

Response from Vital Records GovJul 6, 2022

Hello, Marilyn. Thank you for leaving a review. We take feedback very seriously. Application processing is an internal process performed by the Health department over which we have no control. On many occasions, they request certain external documents as part of their identity verification process. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without errors. We sincerely apologize for the service you claim to have received. With your comment, we realize that we are not perfect, and your comment helps us to continue improving. Thank you!

Response from Vital Records GovAug 8, 2022

Hi Shawn! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you. We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!

Response from Vital Records GovJul 6, 2022

Hello, Yakini. Thanks for the thoughtful feedback. I am very sorry that you were not happy with the service provided this time. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without errors. If you felt that we did not comply with something or you are dissatisfied in any aspect, please contact us for more details. Our goal is to grow more every day and that is why we like to improve in all aspects. Thank you!