VitalChekReviews of vitalcheck.com

I placed an order for a Birth certificate in April. I was told I would receive it in mid November. I thought that time frame was crazy but had no other choices. Then when it did not come when it said it would I called the number. I sat on hold for 10 minutes finally hung up. Sent email! I was told it was delayed bc they were behind on their end. All of the testimonials I read on website said how fast everyone received their documents. Literally days or weeks. I have waited way too long. Most places would refund your money or at least a discount. They would do something to make it right. I was told they were sorry for the inconvenience. By the time I actually receive it it will be over 8 months I have waited. Totally unacceptable!

Initiated request August 3rd, and didn't get a completion notification until Oct.11th (over 2mo), repeatedly told it was pending, and that further Documents were needed. Initially, was directed to send in Driver's License. A couple of months later I was told I needed to send in Birth Certificate???? Never directed to what other Documents. Phone calls made to Vital Check were NOT helpful and women that answered was VERY DISRESPECTFUL. Difficulty sending faxes, uploading documents to site. Obtaining my Father's Death Certificate was far MORE STRESSUL than it should have EVER been. All the delay caused my having to start ALL OVER regarding my Father's Estate in Oklahoma. Should NEVER take this long to obtain a Family Death Certificate.

This company refuses to refund my money even though the records were never received.

I tried to order a marriage certificate from Wayne County, Michigan. The VitalChek online form required me to disclose my relationship to the married couple (my grandparents), but the entry box had a drop down menu that did not include and would not accept "grandchild". So I called a VitalChek representative. She tried to complete the form on her in-house computer but had the same problem. We both gave up. I called the Michigan Vital Records Department in Lansing. They told me Michigan marriage records are public records, I don't need to be related and I don't need to supply any documents. They took my order over the phone and immediately sent me the certificate. VitalChek then charged me $12.95 for their fee and insisted by email that I submit additional documents to complete the order, but they would not tell me what documents. I complained to VitalChek that their instructions were wrong and they charged me for a service they did not provide. I requested a refund of my $12.95. They have not refunded it, but continue to send me email demands for full payment of the $63.00 certificate fee. Now when I call VitalChek, I get put on indefinite hold, with a recorded warning saying "We are experiencing high volumes and extremely long delays. Try calling at a later time." A rip-off, I'd say.

Requested a Divorce Decree since May 2023. I received a letter in June stating from 140-150 days. They issue an Order Date and Pin, which when you go to their site was useless because it did not accept my phone numbers. I have now spent almost an hour and half to speak to someone, who then transferred me. My pension is being held up due to this situation. I have a copy but doesn't have a state seal. Which is why I am waiting for Vitalcheck to send new one. I am now on hold for 27 more minutes waiting to see if someone can help somewhere if I give them the index No of certificate and dates.

An update: Like I said before, vital check refused to use my U.S. Embassy stamped sworn statement. Said the name was not the same. Then told me it can not be read clearly. Though they didn't say what exactly was not clear. Then they said that the county from where I need to get my birth cert. was very strict. It seemed like they were just reading off a script and not looking at my actual documents. Keep in mind that I started the process/order with this company July 1st. Were they lying to me? I will never know. I contacted said 'very strict county recorder', sent them my sworn statement and the birth cert. was placed in the mail with in 6 hours from the time of order. They even sent me a personal email with the tracking number and wished me a nice day. Don't waist your time or money with Vital chek. Contact your county recorder directly. Much easier. Less stress and hassle.

Constantly denies request for birth certificate even w all required documents being sent. Doesn’t tell you why it’s being denied but will charge your card immediately. This feels like a scam in every sense of the word.

Complete scam. They give you a list of acceptable documents to prove who you are, once you send the docs to them they deny them. The company will not notify you that they're denied either. You have to call them and wait on hold for hours at a time. I've sent documents from state agencies and they still deny them. They don't call you, update you, or return calls when you finally speak to someone. They're quick to take your money, but don't expect to get what you paid for OR ever hear from them again. I've been waiting on a birth certificate for over a year. It's been paid for, all proof has been provided, I've never received the doc. Now their website doesn't even show my order. Save yourself some time and money and don't use this company. At least look at their BBB rating before you give them any info. 100% scam.