VitalChekReviews of vitalcheck.com

My child managed to graduate from Highschool in the time that it took for someone from this crap place to get around to answering the fricken phone

Terrible service! I paid $63.25 for a marriage cert. Ordered 3/1/24. Never arrived. Waited as instructed, then went to link which directs to website. Inserted order # and Pin, and just get routed to their main webpage. Go to support they say it's been processed. Had to search through multiple pages for a phone #. You can't get a meaningful answer when you report your order never arrived. I now have to wait til a weekday to get a human being on the phone. What a waste!

I ordered a long form birth certificate February 2023 in order to get a passport for a planned trip July 2023. I paid $68.50 and expected delivery date was within 6 months. Since that would not allow enough time I reached out to the county clerk from the county I was born in. She was very helpful, found my records and mailed a long form birth certificate within 1 week. On the other hand, this website VitalChek was a complete fraud. I just received a letter from them ONE YEAR later that “they” searched over a two year span and show no record of my birth,… along with no refund due. Do NOT use this website!!!

Scammed my 76+ mom. She was trying to get a copy of her brother’s death certificate. They kept her money and called HER a fraud. Told her they couldn’t honor her notarized request? What?! These are NOT good people. She lost money she couldn’t afford to lose. Awful and disgusting.

Going for an LA County Birth Certificate. They conceal the fact that they charge a fee of $27.50 until after you complete all of your information. You have to print out and complete the exact same mail-in form so the only value of that fee is that I don't need to stamp an envelope. I still have to print and notarize a document. What a joke.

I began filling out an application to receive a new birth certificate after I thought that I lost mine. I was on the last page and had filled everything out but had not submitted the application. I closed the page and decided to wait and see if I could find it. I did eventually find it, and decided not to submit my application. They still charged me even though I didn't submit the application and refused to give me a refund after I called them.

I never received my birth certificate, so I looked up Order Status on VitalChek's website and it stated that my order was canceled. They were initially charging me $38, but then showed that they kept $6 for the cancellation. I have no idea why my birth certificate order was canceled and why they kept $6. I still plan on running through my bank statements to see if the initial $38 was charged to my credit card. I would not trust this organization to get a copy of your birth certificate.

If I could give VitalChek negative stars, I would. My attempt to obtain a California birth certificate turned into an absurd carousel of incompetence and blatant deceit. Not once, not twice, but thrice, my orders were unceremoniously cancelled for reasons that can only be described as farcical. Each cancellation was a masterstroke in bureaucratic nonsense, leaving me bewildered and without the document I urgently needed. But it's not just the inefficiency that grates; it's the brazen financial exploitation. Each cancellation was accompanied by a fee - a clear indication that VitalChek’s business model thrives on customer misery. It's as if they are orchestrating these cancellations to extract every penny from customers under the guise of administrative errors. Their customer service is an oxymoron – there's no service to speak of. Responses are robotic, unhelpful, and frustratingly circular, leading nowhere but back to square one. It's a loop of despair, where you're made to feel like a mere pawn in their moneymaking scheme. VitalChek's practices aren't just unethical; they border on scam. They exploit the necessity of vital documents to run what seems like a well-oiled machine of deception. Their lack of transparency, hidden fees, and a seemingly deliberate ploy to prolong processes is nothing short of scandalous. I implore anyone needing vital records to steer clear of VitalChek. There are surely better, more honest services out there that respect their customers and understand the importance of these critical documents. VitalChek is not one of them. They are a textbook example of how a service should not be run, treating essential documents and their customers with utter disdain.