VitalChekReviews of vitalcheck.com

I appplied to receive a copy of my marriage license on their website. Two days later I saw the they were returning my payment so I went online to find out why and my VitalChek account stated that I shoukld call them. I called and waited 3.5 hours for someone to answer the phone on their end and then received a message saying to call tomorrow. Phoned the next day when they opened and spent 7 hours waiting for some one to answer, which they did not. Two days later after the money was back in my account I attempted to order again. Same thing, except this time it was 3 calls spanning 14 hours waiting their customer service to pick up the phone. Horrible customer service when a customer soends over 24 hours waiting foe someone to answer the phone. At least I received my money back both times.

I got send the WRONG birth certificate, I had to wait over and hour on the phone and can get a refund but not my actual birth certificate without paying again and hoping they get it right this time. Disaster of a company

After informing me they would NOT fill my order (because they wanted me to submit documentation I did not have), they went ahead and charge me $12.50 for the service. A service they did not provide!

21-45 days for a birth cert. is crazy and that's just for processing not sure how a official government site could recommend the direct you to this company.

I recently had an extremely disappointing experience with VitalChek. I ordered a certified birth certificate for a passport application, but what I received was a Certificate of Vital Records, which is not the same thing. This document does not include the necessary details required for legal purposes such as obtaining a passport. When I contacted customer support, they insisted that the document provided was correct and suitable for all legal purposes, which is simply not true. Despite multiple attempts to explain the issue, their responses were unhelpful and dismissive. They even suggested I contact the Cook County Clerk’s Office myself, which defeats the purpose of using their service. The lack of transparency and misleading information makes me question the reliability of VitalChek. I now have to go through the hassle of contacting the Cook County Clerk’s Office directly to get the correct document. This experience has been frustrating and a waste of time and money. I would not recommend VitalChek to anyone needing vital records. Their service is unreliable, and their customer support is unhelpful. I consider this business a scam for not delivering the product I paid for.

I gave them all my personal info including credit card to get a replacement birth certificate. Order was never processed. I have to start all over at the county clerk, by mail. I emailed them to delete all my personal info which of course I do not need hanging around in cyber space. There is no excuse for this company.

Horrible customer service Defaulted to most expensive shipping and ripped off customers unable to cancel order or fix default shipping method. Customer service gives no phone number only chat and they dont help at all..

After spending most of the day on the phone, and being told what I needed to send in. I had everything needed, then I told I have to fill out a verification form. Only after hours of being on the phone with them. Kyle, the last person I spoke with, wouldn't let me describe my issue. Then he tells me I'm being unreasonable. That kid needs a new job. Customer service isn't really his fortè. There needs to be a simple way, like it use to be. You don't break something that works perfectly fine. Getting sticky from their red tape made me cranky.