VitalChekReviews of vitalcheck.com

No customer service follow-up at all. They sent my order the cheapest UPS possible, UPS Saver, where it is not delivered to my home, but to a delivery point. UPS said they delivered it, but the delivery point has no record of receiving it. I contacted Customer Service, they asked if my bank details were still the same, and to verify my address. They said they will look into it right away. Nothing happened. I contacted them again. Nothing happened.

NEVER order from this company! I ordered a certificate from this company and they charged $45 for the certificate + $13.50 as a Vitalchek fee and another $21 as a delivery fee. Then I saw that the delivery date was in about 8 months when I needed this asap so I went down to the city myself and picked up the certificate for $10. So I called Vitalchek to cancel the order and I waited on the phone for about a half hour until someone picked up and told me that they could cancel the order (which was still pending) but their still going to charge me the Vitalchek fee. This company should be shut down. Period.

For a $32 birth certificate, you have to pay a $10.50 fee + $18.50 in shipping + $50 for a notarized document + your time and energy for something that should be provided by the government for FREE.

DO NOT RECOMMEND THIS SERVICE. Horrible experience. I need my birth certificate from California to update my Drivers License to an enhanced drivers license. I completed the document and uploaded a notarized document to prove I am me. The notarized document is very simple, just my name and address and a section for the notary to complete. I paid $25 for a notary and uploaded the completed document to their system. It says the document will be reviewed in 48 hours. That was several weeks ago. I keep receiving emails saying to upload the document. I've now done so 8 times. All 8 documents are on their site saying, in "review" status. I have emailed customer service 6 times, I received one response two weeks later, saying my documents were "in review". I asked what the problem was and why I keep receiving an email asking for the notarized document I sent several times. It's their document, all it has is my name and address and the section for the notary. My name and address is the same on my Drivers License, there is no reason for it to be "in review" for weeks. I also tried calling, I have been on hold now for 3 hours. This is the worst experience I've ever had with any company. Zero customer support, horrible process. Don't waste your time.

Customer Service does not respond to you and they don't update their status page. Worst experience ever. If not because the state recommend using them I would not have order thru them. Know I am not sure if I will even get my order.

Expensive and don’t respond to email or phone calls. Very hard to reach them

I paid for 3 apostille birth certificates a month ago at 60 dollars, and they emailed me it was a success. Never received info about my updates nearly one month later. Went back and checked manage order from the previous email and it said they cancelled my order. I looked at my credit card that was charged November 8, and it they never returned my money or warned me of this cancellation. Which is theft. This is not normal service and I wouldn't doubt I'm the only person with this issue.

If I could rate this company zero I would. This company never does what they say it will do. It’s impossible to access their site to check order status. Their hold times to speak to a human average 1 hour and 45 minutes. Do not waste your money on this terrible company.