VitalChekReviews of vitalcheck.com

Vital Chek is part of a global company called Lexis Nexis Risk. They deliberately place themselves remotely from customers. They make contact difficult or impossible. I live in Europe. I'm seeking a copy of my US birth certificate. You have to pay up front. Weeks later, they want more information which they don't disclose. You have to contact them, by email or phone. You scroll down. The email address of their message is a "no reply." You try to phone. Their system rejects international codes. I use an alternative number. No one answers. I'm paying international phone charges for an hour. Had I known it would come to be so difficult. I would have made an application by guaranteed delivery international letter. Why do public bodies responsible for vital record keeping of their own citizens contract out with companies whose services are incompetent, expensive, time consuming and impossible to contact or change?

Terrible company. Zero customer service. Do not answer CS phone. I have waited 2 weeks. Do not recommend using this service

They keep emailing need more documents, never telling which or what. They never answer they're phones. I lost a lot of money, now got to drive to Houston to get my birth certificate for my Dr license expires on Thursday, today Monday.

I ordered a copy of my birth certificate 3 months ago. After I spent $80 on what typically costs $10 to get straight from the county office, I was THEN told it would take approximately 140-150 days. That's 5 months, which is totally unacceptable. When I tried to cancel my order, they said it's already in process so I can't. It's impossible to reach anyone. This is a total scam.

It's impossible to reach anyone at this company. Been on hold for several hours

UPDATE: Now struggling to get a refund that they acknowledged in an email I am due. Over an hour on the phone, several emails later and I still haven't received confirmation that my refund has been processed. Waiting for a promised email confirmation. Not holding my breath. ___________________________________ Ordered a death certificate through this company. I opted for UPS as they recommend that method of delivery as safer, for which they charge $18.50. Received the document destroyed, torn in three pieces, only two of which, taped together with packing tape, were in the strangely pristine envelope. When I contacted Vitalchek their solution was that after waiting a month for the document, I should wait two weeks to see what the response was from UPS and if I didn't hear from them after two weeks I should follow up by email. VitalChek had emailed me two days before the delivery that UPS had informed them there was a problem with my delivery. So assuming UPS accepts responsibilty. I will then wait another month for the document to be processed again. If they don't, who knows. When I indicated that this was unacceptable they suggested I call the county office directly to see if they would send me a "courtesy copy." This seems highly unprofessional to me. I hired them to handle this. Also, I would recommend if you do use them not to opt for UPS especially if you are only ordering 1 document. It doesn't speed up the process or make it more secure. The UPS fees were almost as much as the fee for the document. I would get my document faster at this point if I just ordered another one. The fees I paid to VitalChek and UPS were supposed to make this simple and secure, it has not. Save yourself the fees and just mail your own request directly. Vitalchek can't get the document any faster, they are very unhelpful if there is a problem with your order and in this case it will take significantly longer to receive my document.

VitalChek is just a scam. I ordered a birth certificate through them for a passport which I am still awaiting two months later. I ordered one myself from the state sometime afterwards and have already received that one. I would never again do business with them for anything. They are much slowwwwwerrrr than doing it yourself.

This company is full with incompetent, nasty and rude employees. They have NO CLUE what they are doing and yet will treat you poorly when you call to ask questions. AVOID this company at all costs or you will be sorry.