VitalChekReviews of vitalcheck.com

I have paid and submitted all my documents and they just keep sending me an email to upload my documents. I have done this THREE TIMES. This company / website is a scam. Beware.

If I could give zero stars I would. Absolutely the worst customer service. Placed an order October 2024. Was told my order had been reviewed and approved. Then an email in November said my shipment was delayed. It's now March 6, 2025 and still nothing. I've called twice. The first time I was on hold for 40 minute so gave up. Now I've been on hold for over an hour and still holding. Email inquiries get no response. DO NOT USE THIS COMPANY - AWFUL!!

I been on the phone waiting for a representative to pick up going on an hour 😩 and Noone has attempted to pick up the phone this is bad business I have been waiting for my birth certificate going on a one month six days I purchased the birth certificate on January 27, 2025 and NO respond yet!!! Daisy Date of experience: February 27, 2025

I ordered my uncles death certificate on Feb. 11th. Its now March 5th and its still in review. They don't respond to emails and no one seems to be answer calls. Just sit in a constant loop of messages saying they will get to you shortly.

It’s been six days and my documents are still in review. I’ve emailed them and waited for 40 minutes on the phone and haven’t heard anything back. You promise to review documents in 48 hours, but it’s been 6 days and no word from you?

Poor customer service. I ordered my mother's death certificate over the phone. The gentleman taking my order was so sleepy he could barely follow the conversation. (Said he hadn't had his coffee yet. Was 10:30am) Low and behold, he put the order in wrong. I emailed and got no response. I've called 2x and the automated receiver left me on hold 20 minutes each time before I hung up. It's 9 days since I ordered. Now I'm out $12.95 and have no certificate. I'll have to start the process all over.

Vitalcheck is a scam. Do not use this service. I would not recommend.

Paid $43 telling me I need proof list of proof in email . Nope they will only take a valid drivers license and my birth certificate certificate and will cost another $25 plus must drive to Maryland from Pa. Family member who is Power of attorney will not supply death certificate. There was no obituary or services. Body was taken directly to be creamated. Don’t have name of crematorium. Need proof since took bereavement at work place.