VitalChekReviews of vitalcheck.com

No response, no explanation why they are not accepting ID documents submitted.

While attempting to order my mother's birth and death certificates from Louisiana, I was asked to verify my identity using information that was not associated with me. In both cases, I was then instructed that Vitalchek required further information to verify my identity. I uploaded the requested documents via desktop computer and received confirmation that the document had been received. I immediately received another email request that the documentation be uploaded; upon realizing that the documents were already appearing in my account, I attempted to call "customer service." I stayed on hold for a while with no answer, only to discover through a Google search that the customer service hours are Monday through Friday. Nowhere on the Vitalchek website are the hours of operation listed, nor does the automated system inform callers that they are closed. The redundancy and lack of communication, coupled with the verification process that uses information not associated with the customer, is unprofessional, inconsiderate, and just poor business practice. Given any other avenue for receiving these documents, I would choose it one thousand times over, even if it cost more (Vitalchek isn't what I consider inexpensive, either). I do not recommend this service in any way.

I filled out the information then I had a the required document notorized and uploaded. It said it was going to take 48 hours for review, after 4 days I messaged them, and no reply. I messaged them several more times over the next week and a half, and no reply. It still said pending. So, I went and got a birth certificate myself at the office. I was able to delete my notorized document from the vital check site, but not my account or info. After two weeks, I was automatically charge $10.95. Customer service has not replied to any of my messages yet.

Total scam operation. No customer service. Terrible experience. Still waiting for my order 8 weeks later.

Terrible customer service - completely unresponsive and useless if your order doesn't arrive.

Just as others have stated- they don’t answer their phone and emailing customer service gets you no where either. I just keep getting emails saying I need to upload documentation which I did immediately (a month ago). Reported the charge to my credit card to hopefully get refunded.

Hours on the phone waiting for customer service that never happened. What a rip off!!!!

Paid to get a birth certificate copy. I notarized and faxed in the required form, then was told the order was CANCELLED. No explanation why. No opportunity to redress. No customer service. Avoid at all costs.