VitalChekReviews of vitalcheck.com

Nothing but a POS! No customer support! 2 hours on hold hearing, "Your call is very important to use, please remain on the line and the next available representative will assist you shortly!" Then today...same thing for one hour! I will never try and use this useless company again.

Buyer Beware: At the age of seventy, I’ve owned three different successful businesses and dealt with all kinds of services. I’m taking the time to share this in hopes that someone reads it and chooses another path to get what they want—instead of dealing with people who don’t care or give a damn. There was a mistake made on the application, and when I asked about it, I was told there was nothing they could do—or wanted to do. I said, “I thought going through you meant I’d have someone helping me determine what I actually want.” She replied that it was up to me to understand their language. I told her I had so many fingers up in the air—could she guess how many? She couldn’t. So I asked, “Then how do you expect me to guess the right way to do this? That’s why I went through you.” We’re not talking about a lot of money, and thankfully, I can afford it. But after all my experience, I’m disgusted with companies like this that clearly don’t care about people. I only hope the owner of this company—if there even is one—reads this and wakes up in the middle of the night remembering it.

VitalChek is a ripoff. When you request UPS Next Day Air for an additional $18.00, they don't tell you what the Next Day Air means AFTER 20+ days of processing your order. DO NOT PAY FOR EXPEDITED SHIPPING! My order has been processing for 22 days with no ship date. The website says that the processing time is 18 to 20 days, but they don't mention that anywhere until AFTER YOU ORDER AND PAY. Well, here we are at 22 days of "order processing" and still no update. Also, on top of the expedited shipping fee is a "VitalChek Fee" of $9. Total scammers. It is too bad that Los Angeles will only process vital records through these types of companies. What a waste for the consumer.

If you enjoy waiting on hold forever only to give up and hang up after 30 minutes, (over and over again) this is the company for you. If you love clicking a "Manage My Order" link that never works, just to be told to call a number that never lets you speak to a real human, congratulations — you've found your dream customer service nightmare. Zero accountability, zero help, zero service. Absolutely unacceptable. Avoid this company unless you’re a fan of frustration and being completely ignored.

Turned my docs in 3 weeks ago when I placed my order. Still shows pending on the website so I’ve tried to call 5 times, waited on hold 30 minutes each time (one time I stayed on 90 minutes) and still can’t speak to an agent. Pair $50+ for this crap! I tried emailing them and get the same thing: NOTHING! I can’t believe these guys are the authorized agent for the gov’t. They’re terrible and there’s no recourse.

Who has had this experience with Vitalchek, I ordered my live birth certificate in November 2024. They told me it would arrive at my mailing address on January 3rd and it never arrived, I totally forgot about it until March 2025. When I called them , I was put on hold for an hour, and when they answered, told me my live birth certificate was just sent to the State I was originally born half way across the country. I asked why? She replied, I don’t know. But that she will look into it and call me back in 2-3 days. 2 more weeks go by and I’m calling again, and now I’ve been on hold for 2.5 hours and I called at 7:59am a minute before they open, hoping to be one of the first callers, oh and i had to edit this just now because after sitting on the phone for almost THREE HOURS, it started ringing and someone picked up, AND THEN HUNG UP THE PHONE!!!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 THIS IS ABSOLUTELY RIDICULOUS! Anyone else have this issue??

Don't answer the phone. As others have said. I uploaded my documents. This wasn't good enough for some reason and now I can't log in for some reason, and they don't answer the phone.

I wish I'd read these reviews before I tried to use the website. I kept sending more information for over 2 months hoping that they'd finally process it and give me my birth certificate. Finally I realized I could just make a physical appointment at the govt office (and wait 2 hours). I'd tried to avoid that by using this online service, but it's a total piece of crap website with 0 customer service and 0 explanation as to why they refused to complete my order. They just steal 9$ from people? That's the whole scam? Pathetic. I'm shocked that the NYC website touts the site as the only official birth certificate place in large letters firs thing on their page. Save your time and your money. Do not use this Vitalcheck.