VitalChekReviews of vitalcheck.com

Never received the document, was on hold for over an hour several times, no one ever picked up, no response to email. TERRIBLE COMPANY!

My experience is exactly the same as everyone else's. I'm overseas and got locked out of the first claim for a marriage certificate but was still charged. I was told to attend the US embassy in my country for a signature which I did, uploaded and I was told the form was not satisfactory without any proper reason provided. Back and forth emails over fsix months and having to explain myself multiple times. This company is a scam. Do not use the. This process has cost me over hundreds having documents signed by notary's, travel to the embassy and solicitors offices all for nothing.

⭐ 1 star – and I would go lower if I could! I uploaded the required form on 5/14 and it was declined. I followed up many times to see why it was being rejected. Many phone calls where I was on hold for over an hour each time - no one ever came to the phone. I sent several requests through their on line form - again no response. Instead they CANCELLED my order and did not refund the fee!! On 6/5, someone finally called me!!...while I had already been on hold again for over an hour. They reset my account so I could download and notarize a form. I did that immediately. 6/6: Tried to upload the notarized form—locked out of my account AGAIN. 6/10: Still no response to my support ticket. Just sat on hold for 1.5 hours and gave up. Still no response through their email form. I have nothing to show from them except wasted time and endless frustration. Not only is the website unreliable, but customer service is practically non-existent. Even when you finally reach someone, the “fixes” don’t last. California requires you to go through VitalChek for certain records, and they are absolutely failing at the most basic level of service. This experience has been unacceptable, exhausting, and disrespectful, especially when dealing with sensitive life events like a death in the family. If you have any other option—go through the state or county directly. Avoid this company if you can!!!

Absolute garbage and a complete headache if you located outside of the USA. I do not recommend. You cannot contact anyone there. You just have to use their "form" on their website to ask questions which get answered like a week later or wait on hold indefinitely. I am from outside of Canada and can submit a sworn statement that is apostilled and they keep saying my document must be notarized in the USA which is impossible for me. Do not waste your money or energy. IDK, if i end up getting my document I may update this review.

Made aN order 2 times. October last year 2024 and this early april 25th submitted document state issue ID. They never completed my order i never received my birth certificate was charged $15 dollars both timeS and the remaining they charge youR card when complete. The $15 non refundable. The are the government 2nd party company to get vital records. SO HOPFULLY THE GOVERNMENT WILL CANCEL THEIR CONTRACT SOON BECAUSE OBVIOUSLY THEY CANT OR WONT DO THEIR JOB. LOOK AT ALL THESE COMPLAINTS ANY OTHER COMPANY WOULD OF BEEN OUT OF BUSINESS BUT BECAUSE THEY ARE BACKED BY THE STATES WE HAVE TO GO THRU THEM TO GET OUR VITAL RECORDS THEY ARE STILL RIPPING PEOPLE OFF AND ARE INCOMPETENT. YOU ALSO CAN NOT GET Through TO ANY CUSTOMER SERVICE VIA EMAIL OR PHONE.

Never received my birth certificate it's been 3.months!!! Told it will ben10 t0 15 business days!!! Do not order from Vital Ck!!! They are a SCAM! THY WILL STEAL YOUR MONEY!!! NO REPLY BACK FROM ANY EMAIL OR PHONE!!!

I ordered a birth certificate through this site paid 50 dollars then 20 to have shipped over night was told it would take 30 days soon as payment went through got email saying would be 90-95 days it’s been 75 days so I called my county I was born in registry of deeds and they told me pay 10 dollars and it would be done in three days and shipped out DO NOT USE VITALCHECK COMPLETE SCAM

I order copies of birth certificates on April 14. Order finally apparently filled on May 19. And I have yet to receive it. Called - put on hold forever and sent to a recording. Called again and talked in circles to a man who just said he processed new orders. Now they are saying they must file a claim for a lost package that will take another 10 days and then they will offer me a refund so that I can begin this circle process again. HORRIBLE!!