VitalChekReviews of vitalcheck.com

Garbage keep getting my docs declined, they keep saying some part is not clear, What a waste of time. Every review is the same.

They scam you buy forcing you to get expedited delivery through UPS instead of offering you standard delivery through the US postal service. Wont use anything that forces people to use outside private services. Only for it to get delivered by the US Postal Service anyway.

Ordered two copies of my own birth certificate a month and a half ago, was told they'd be here by the 30th. It's now the 6th, and I haven't so much as received shipping information. Tried to email them (because they're allergic to phone calls, it seems) four days ago, have yet to get so much as an automated reply. What's worse is since I'm now located on the other side of the country, this is the ONLY way the government will let me get these documents, short of a twelve hour one-way trip. Absolutely terrible company that should be completely erased from history. Edit: A couple days later, they finally responded to me, claiming high volume of tickets, which is a problem they need to solve. Week and a half later, it's delivered without signature and sitting on my porch. On the one hand, I'm glad it was delivered without missing a drop off, but on the other, sensitive documents should require a signature. That's not okay.

This place Horrible place to deal with. No less than a Hour and a half wait on the phone every time trying to talk to someone. After a fire. Needed my Wife's death certificate replaced. VitalChek, took two months just to tell me. No information could be found.?. Still Charged me Full Price !! Feel Completely Ripped off !!

My birth certificate was ordered and I received an email from them with a UPS tracking number. Well, it was supposed to be delivered a week ago but nothing. UPS told me that I had to contact Vital Chek because my delivery date had been extended and they couldn’t give me any more information. I’ve been trying to contact them but no answer. I’m on hold for over an hour and nothing…

I’m kicking myself for not reading the reviews before I decided to order! There was no mention of needing any documents until after they had my money. I don’t have the documents required, and I am trying to get my initial fee refunded. I’ve been on hold three times for over an hour. Nobody answers the phone. I’ve emailed twice and now thrice. All I get is a copy of my order and that they need more documents. This is the worst company I’ve ever dealt with.

They took my order without making it clear that I would have to wait 6 months for it to be filled. When I complained they told me it was in the terms of agreement and there were no refunds. I wrote away to the County Clerk and got the document in a week for ten dollars, having paid $80 for this useless ripoff of a "service". Just contact the city or county clerk's office directly.

Trying to submit documentation that is needed is virtually impossible. I have tried to submit my signed request 6 times or more, and have been unsuccessful. NO one ever answers the phone. Lexus Nexus needs more customer service employees and needs to improve the website for documentation submission.