Vital Care USA Reviews | Read Customer Reviews of vitalcareusa.com

Vital Care USA Reviews | Read Customer Reviews of vitalcareusa.com

Vital Care USA reviews

50 approved reviews, newest moderated first

TC
Jan 1, 2026
Correction-Delivery Solved
I previously gave Vital Care a rating they didn't deserve for late delivery. I take that back with apologies to Vital Care. Christmas and New Year were the obvious disruptor of course, and Vital Care has been a good sport about it. Excellent communication with Vital Care support and they were on target for delivery and deserve my 5 star rating. In addition, Vital Care is an "authorized dealer/seller", which is a very big deal for warranty for everyone to know. I am a comparison shopper and Vital Care scored #1 for me. The Rove 6 is a dandy with their bundle and price.
Response from Vital Care USAJan 15, 2026
Thank you for taking the time to update your review and for your thoughtful comments. We truly appreciate your understanding around the holiday delivery timelines and your kind words about our communication throughout the process. Being an authorized dealer and providing reliable warranty coverage is extremely important to us, so we’re glad that stood out during your comparison. I hope you are enjoying your new unit. Please don’t hesitate to reach out if you need any additional help—we’re always here to support you!
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Michael H.
Dec 29, 2025
Process was easy
Process was easy, the rep helped me a lot, got the order from the Dr and it shipped the next day. Due to the holidays, it will arrive a bit later than usual, but that is not a problem.
Response from Vital Care USAJan 15, 2026
Thank you for sharing your experience, Michael. We’re glad to hear the process was easy and that our team was able to help coordinate everything quickly, including obtaining the prescription and getting your order shipped. We appreciate your understanding around the holiday delivery timing. If you need any additional assistance or have questions at any point, please feel free to reach out!
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Sandra S.
Dec 15, 2025
always nice and helpful even when I…
always nice and helpful even when I make a mistake. great employee, give him a raise, he has made my business with your company easy, fast and accurate.
Response from Vital Care USAJan 15, 2026
Thank you so much for your kind words, Sandra. We’re thrilled to hear that our team was able to make the process easy, fast, and accurate for you—even when mistakes happen. We’ll be sure to share your feedback with Jordan and hope you are enjoying your POC. Please don’t hesitate to reach out if you need any additional help—we’re always happy to assist.
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Gerry T.
Dec 11, 2025
I had a problem with getting my…
I had a problem with getting my prescription forwarded to your company. I need the presrciption to be sent to your company before the purchase could be complete. Your rep "Kaye"stayed on top of the issue and maintained contact with my respirator specialist. Once the prescription was received I had my product delivered in less the a week. I am very pleased with the service I received!
Response from Vital Care USAJan 15, 2026
Thank you for sharing your experience, Gerry. We’re glad Kaye was able to stay on top of the prescription process and work directly with your respiratory specialist to keep things moving. We know that step can be frustrating, so we’re happy to hear everything came together quickly once it was received. If you need any additional assistance in the future, please don’t hesitate to let us know—we’re here to help.
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Doug
Dec 9, 2025
Great Service and Pricing
An excellent company to do business with. Fast free shipping!! Black Friday deal was too good to pass up.
Response from Vital Care USAJan 15, 2026
Thank you for the great feedback, Doug. We’re happy to hear you had a smooth experience and were able to take advantage of our Black Friday pricing and fast shipping. I also hope you are enjoying your POC. Please let us know if you need any additional help—we’re always happy to assist.
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Gary from Tennessee, U.
Dec 8, 2025
An easy on-line process.
An easy on-line process.
Response from Vital Care USAJan 15, 2026
Thank you, Gary! We’re glad to hear the online process was easy. If you need any additional assistance or have questions down the road, please don’t hesitate to reach out.
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Marcus B.
Nov 27, 2025
The Inogen Viox 5 works ok, but….
The Inogen Viox 5 works ok, but you sent it without the necessary tubing for the water supply unit. It would be really nice if you could arrange to have that sent to me at a place called “LUXE” 4348 N Riley Street, Las Vegas, NV 89129, If you’ll do this for me, I will raise your rating to a 5+. Please take care of this matter as soon as possible. Thanks for your time. Also, I was told that the Inogen 6 (portable) would last about 5 hours on a single charge. I’m only getting about 1/2 of that. Is there a better battery option?
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Sharon A.
Nov 26, 2025
My own experience was very good.
My own experience was very good. Jordan was a pleasure to b desk with. The unit seems to be meeting my needs well.
Response from Vital Care USANov 29, 2025
Thank you, Sharon! I really appreciate you taking the time to share your experience. I'm glad I could help you find the right solution. Please don't hesitate to reach out to me again if you need anything else down the road! -Jordan
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