Vital Care USAReviews of vitalcareusa.com

Response from Vital Care USAApr 7, 2026

We’re sorry to hear about the frustration with your delivery. We understand how important this equipment is and want to walk through the timeline. Your prescription came in Thursday afternoon and we submitted your order to the manufacturer the next business day, Friday. Due to order volume, the manufacturer shipped the following business day, Monday. UPS had it out for delivery in Pennsylvania by Thursday. This falls within our published 4-9 business day delivery window for the free standard ground shipping selected at checkout. Our full shipping policy, including expedited options, is available at vitalcareusa.com/pages/shipping-policy. The delivery attempts were handled by UPS and were outside of our control. As noted in our shipping policy, signature is required on certain orders for security and fraud prevention. For a $2,000+ medical device, this ensures it gets into the right hands and isn’t left unattended. For future reference, UPS allows you to authorize signature release online or leave a signed note on your door, either of which can resolve delivery on the first attempt. We processed your order within one business day and it shipped within our stated timeframe. We’d really appreciate it if you’d reconsider your rating based on these details. And please don’t hesitate to reach out to our team directly, we’re always happy to help.

Response from Vital Care USAApr 7, 2026

Hi David, thank you so much for taking the time to share this. We're really glad the team made your first call easy and got your questions answered — that's exactly the experience we want every customer to have. Welcome to Vital Care, and please don't hesitate to reach out if anything comes up. — The Vital Care Team

Response from Vital Care USAApr 7, 2026

Hi April, thank you for the kind words! We're glad we could jump on it quickly and make sure you had the updates you needed. We appreciate you choosing Vital Care. — The Vital Care Team

Response from Vital Care USAApr 7, 2026

Hi Dorothy, thank you for the review! On-time delivery is something we work hard at, so it's great to hear it arrived when you needed it and worked as expected. We appreciate you choosing Vital Care. — The Vital Care Team

Response from Vital Care USAApr 7, 2026

Hi James, thank you for the great review! We'll be sure to pass your kind words along to Kaye — she'll be thrilled to hear it. We appreciate you choosing Vital Care. — The Vital Care Team

Response from Vital Care USAApr 7, 2026

Hi Melody, thank you so much for sharing this. Helping customers feel informed and confident in their decisions is exactly what we aim for, and we'll make sure Kaye knows she made a difference. We appreciate you choosing Vital Care. — The Vital Care Team