GrandmixGrandmix is a company that offers distinctive and aesthetic solutions for bathroom products and various wall decor items. Our mission is to provide the highest quality designs that will make your homes special and add character to your living spaces, ensuring customer satisfaction at every step.
Grandmix (vitahome.store) has 77 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Decoration & Interior · Lewes, Delaware
Excellent
Decoration & Interior · Lewes, Delaware
Excellent
Decoration & Interior · Newark, Delaware
Excellent
Decoration & Interior · Dover, Delaware
Excellent
Showing 12 reviews with 1 star · Clear filters
Chantal Z.
Hellomy order 777660489431 was to be delivered today but appearently I have to pay custom fees for 123 euros wich I am not willing to pay, nobody mentionned this to me I will send it back ob monday and you can cancel my order 777726972908 as well, this is muxh to expensive as you will understand, Chantal Zonik
Response from GrandmixOct 31, 2024
Hello, We have refunded you that fee. We are sorry for this problem. Warm regards, Vitahome
Dave
Customer service is NON-Existent. Never got a shipping notification. No confirmation of my order. Tried to chat with them on their web site, no one ever responds. Company sent me product very poorly packaged. Product needs to be assembled, no instructions, and assembly required was not posted on the product itself (which is a wall art piece....art is not supposed to be assembled) EDIT: The response provided by vita come is bologna. I only ordered one item, ONE!!!!!!!!!!!!! I never complained about delivery. I never even spoke to anyone at their company via chat, email, or phone. That was the problem. they had ZERO customer service. This response is a canned response as to make it appear as though they are good customer service. My order wasn't even placed until June, yet they are talking about something in March. Oy Vey! This is nothing more than a canned response, not even applicable to my order Buyer beware of this place. Lastly, you can see how slow they are. Look at the date of my review, and look at the date of their response. Their response on this review was 5 months LATER!!!! Imagine sitting waiting for customer service for 5 months.
Response from GrandmixNov 22, 2024
Dear Unhappy Angry, We sincerely apologize for any inconvenience and frustration you've experienced. Your feedback is important to us, and we appreciate the opportunity to address your concerns. We understand that you did not receive one of the parcels initially. According to our records, all 11 items from your order were shipped in three separate parcels. On March 14, one of the parcels was mistakenly delivered to the wrong address by FedEx. However, FedEx corrected this mistake, and the parcel was delivered to the correct address on March 15. You contacted us on March 22 about the missing parcel, and we promptly reached out to FedEx. They confirmed that the parcel had been successfully redelivered. We regret any inconvenience caused by this delivery issue and your difficulties in getting responses from FedEx. Given that the items were delivered, we are unable to process an additional refund. We strive to provide the best service possible and assure you that we made every effort to ensure your order was fulfilled correctly. If you have any further questions or need additional assistance, please reach out to us directly. Thank you for your understanding.
Unhappy A.
Your statement is not true!! I never received the lost package. Irregardless! Send me a return label and an RMA # so I can send the boxes I have. I DO NOT WANT OR NEED THESE ITEMS! I’ve been asking since March and you refuse to send me the labels. Send them to me. My next step is to report this company to the better business bureau!!! DO NOT GIVE THIS COMPANY YOUR MONEY. They have the worst customer service. Their shipping carrier of choice lost our packages in February. It's June and I'm still trying to get a $1,347.50 refund from this company. Do yourself a favor and listen to me so you don't have to go through the same agony I'm going through. I’D APPRECIATE A RESPONSE TO MY RETURN REQUEST!! SEND ME A RETURN NUMBER!!
Response from GrandmixJun 12, 2024
Dear Unhappy Angry, We sincerely apologize for any inconvenience and frustration you've experienced. Your feedback is important to us, and we appreciate the opportunity to address your concerns. We understand that you did not receive one of the parcels initially. According to our records, all 11 items from your order were shipped in three separate parcels. On March 14, one of the parcels was mistakenly delivered to the wrong address by FedEx. However, FedEx corrected this mistake, and the parcel was delivered to the correct address on March 15. You contacted us on March 22 about the missing parcel, and we promptly reached out to FedEx. They confirmed that the parcel had been successfully redelivered. We regret any inconvenience caused by this delivery issue and your difficulties in getting responses from FedEx. Given that the items were delivered, we are unable to process an additional refund. We strive to provide the best service possible and assure you that we made every effort to ensure your order was fulfilled correctly. If you have any further questions or need additional assistance, please reach out to us directly. Thank you for your understanding.
Christine
Pictures are not a good representative of the product. Very cheaply made and looking.
Response from GrandmixFeb 5, 2024
Dear Christine, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our product did not meet your expectations. At VitaHome, we strive to ensure that all our product images and descriptions accurately represent what our customers will receive. We are disappointed to learn that this was not the case for you. Quality is a cornerstone of our business, and we take all feedback seriously as it helps us to improve our products and services. We would appreciate the opportunity to learn more about your specific concerns and see how we can make things right for you. Could you please contact us directly at [email protected]. We would like to discuss your experience in more detail and explore a satisfactory resolution. Additionally, we are continuously working on improving our product quality and representation. Your feedback is invaluable in this process, and we will certainly review our product images and descriptions to ensure they are as representative as possible. We hope to have the opportunity to restore your confidence in our brand, and we look forward to hearing from you soon. Warm regards, Angel Customer Service Team Vita Home