VisualcomfortReviews of visualcomfort.com

Placed an online order overnight. Received notice of receipt of order the next day and was notified it would ship by the following day. After a couple of days I still had not received notification of shipment or a tracking number, so I sent an inquiry email as to whether it had actually shipped as promised. Autoreply said they’d reply in 24-48 hours. I called and was told by an agent that it had not shipped, but would ship in the next 24-48 hours. What? It was supposed to have shipped already. I chose to cancel. If I were you, I’d take a look at the other reviews and shop elsewhere.

I purchased a lighting fixture and bulbs in the same order. The bulbs shipped immediately, but the fixture was delayed multiple times over several months with no proactive notice. By the time I learned of the delays and canceled, the bulbs were outside the return window. Customer service refused to help. Poor communication and a system that penalizes customers for delays they did not cause.

I would not recommend visual comfort to anyone. I work for an interior design company who has ordered many items from visual comfort and each time, the customer service reps are rude, don’t follow through, and take extremely long to get cases handled… months. My clients always end up upset and I will be avoiding visual comfort at all costs now.

This review is for the Olsen Table Lamp. I was excited to find a cordless table lamp that didn't look like the typical cordless. It was pricey at $1599., but I didn't mind since I really needless a cordless option. The lightbulb needs to be removed from the lamp for charging which is required after just a few hours of use. The magnet holding the lightbulb in place is very strong and each time you remove the lightbulb it bangs into the metal holding the lampshade in place. Although I was very careful each time I removed the bulb it broke after just a few months of use because it was so difficult to remove without banging the metal of the shade. I had to purchase a new bulb for $159. and when I told Visual Comfort about the design flaw they were completely unconcerned and only responded that it would take 90 days to receive the new bulb "because of the tariffs". There was no apology or offer to look into the design flaw so I'm hoping to warn others from ordering this particular lamp as they don't seem interested in redesigning what would otherwise be the perfect lamp. I will now dissemble the top part of the lamp before taking the lightbulb out to charge which will be a pain, but at least I won't smash another lightbulb trying to take it off of the base

I purchased two high-end chandeliers in March — a medium Cubist chandelier with glass and a linear chandelier. The linear chandelier was on backorder, and I was informed that my credit card would only be charged once it shipped. However, a week later, I received a notification that my card had been charged for both items, even though only one had shipped. I contacted the store and requested a refund, as I didn’t want to pay for an item that wouldn’t ship for another two months. Despite multiple follow-up calls over the following weeks, I never received the refund, so I eventually decided to let it go. Once both chandeliers arrived, I scheduled an electrician for installation. During the installation, the electrician noticed that the Cubist chandelier was slightly bent, which prevented several of the glass pieces from fitting properly. I chose to proceed with the installation without the glass pieces. Six months later, I was contacted by phone, email, and text, claiming that I still owed payment for the linear chandelier. After multiple exchanges with collections and providing proof that no refund had ever been issued, my card was nevertheless charged again. While I did receive a small discount due to the glass issue, I was disappointed to later discover that the linear chandelier itself was crooked and poorly leveled — indicating a lapse in quality control. Throughout this process, customer service never offered an apology or made a sincere effort to resolve the issue promptly. In summary, I am very disappointed that after spending over $3,000 on two chandeliers, both products and the overall service fell short of expectations. The billing error, the defective items, and the lack of accountability from customer service have made this experience extremely frustrating.

My first purchase with Visual Comfort & Co. did not go well. My product never got delivered. I contacted customer service 3 times to get answers but their representatives have to email the warehouse and they can't see where the orders are, they have to wait to get answers from their warehouse which could take up to 2 days. Not helpful at all. I told them I wanted to cancel my order and their representatives didn't even have the capacity to do that either! They have to get permission to cancel from their warehouse. And if the product was shipped, then you will be stuck with their restocking fee. I will not be purchasing from them again.

I had to send back 2 lamps because they looked way too big for my kitchen island! They charged me so much for doing this! Over 200 euros is ridiculous and in addition to taking a 15% restocking fee!

Terrible customer service. No concern for the customer vs their process. I invested in three expensive fixtures. a few months after install, one didnt work properly. Much back and forth with my sales rep... not her fault, the answers always had to be submitted to "the team" took much longer than needed. First fix finally worked... for a very short time... then the light completely failed.