Visualcomfort is listed under Home Goods Stores.
Visualcomfort (visualcomfort.com) has 28 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Gail P.
Delivery was delayed over a month with no notice and no apology. Order was several thousand dollars. They scheduled re-delivery while I was on vacation and they were irritated that I needed to change it for that reason. The agents were rude. I hope the product is worth the wait.
Sean B.
We worked with Visual Comfort & Co through our interior designer as part of a new home construction project and purchased approximately $80,000 in lighting. One of the fixtures — a $5,000 stock chandelier — was never installed due to builder-related issues and remains unopened in its original box. Our designer notified the company of our intent to return the fixture prior to move-in, and we followed up within the first month of living in the home. Despite the item being a standard stock product, unopened, and never installed or used, the company declined to issue a refund and would only offer store credit with a 25% restocking fee plus return shipping. We are not attempting to return any other fixtures from our project and are simply seeking a refund (less reasonable restocking/shipping fees) on one unopened stock item. Given the scale of our overall purchase and the fact that this fixture was never installed, we were disappointed with the lack of flexibility.
Lisa M.
My first purchase with Visual Comfort & Co. did not go well. My product never got delivered. I contacted customer service 3 times to get answers but their representatives have to email the warehouse and they can't see where the orders are, they have to wait to get answers from their warehouse which could take up to 2 days. Not helpful at all. I told them I wanted to cancel my order and their representatives didn't even have the capacity to do that either! They have to get permission to cancel from their warehouse. And if the product was shipped, then you will be stuck with their restocking fee. I will not be purchasing from them again.
Scott
Buyer beware. Many small letter policies about non-returnable conditions. Unknowingly ordered a rail light, and now am stuck without rail with a light that can go to the trash unless I order a $700 connector part. No consideration from customer service whatsoever to find a solution.
