visitortollpass.comReviews of visitortollpass.com

Please think carefully when getting a Florida Visitors Toll Pass . Arrived back from Orlando holiday Feb 25, paid VTP invoice, Happy chappy . Then out of the blue, two charges to my card from E-Toll, totalling $24. When comparing invoices from VTP and E-Toll, for some reason, three Tolls were not on VTP and charged by E-Toll + convenience charge. VTP is a great idea, but doesn't seem to work in practice. Found out in chat groups, that this happens more often than not. Paid more to Etoll for 3 missed tolls by VTP, than the whole 2 weeks tolls added together. Definitely buyers remorse.

What seemed like a great idea in principle to help tourists manage tolls in Florida did not turn out to be a good idea for us at all in practice. We picked up our prearranged toll pass from the vending machine at 4.03 pm on Friday 7th Oct, went to our hire car, input the vehicle registration and hung the pass on the rear view mirror as explained in the instructions on the app. When I checked my emails the following day I had received 2 emails, the 1st saying my trip had begun followed by the 2nd email saying my trip had now ended and to return the pass, the total time the pass was live was 2 minutes before it ended. As I was over 2 hours drive away I contacted the company to see what has gone wrong, they were unsure why it had ended 16 days early and informed me the best option would be to start a new trip, return the pass, collect another one and try from there, I was not willing to make a four hour return journey so I just avoided any toll roads the best I could for our holiday duration. I returned the pass on my return to the airport and informed them of that but no notification from them that I will get my $10 deposit back. Because of the issues I will not use this method of paying tolls in Florida again and opt for another means. The app refused to let me do anything until I had returned the pass but you would think the company would have a way of extending the pass while in use by a customer. It turned out to be just a hindrance to our holiday so for that reason I cannot recommend.