visitortollpass.comReviews of visitortollpass.com

Very poor communication with the company after using their toll service. They had my mail, but said they don't respond to emails using old subject headings??? Still no response from them after chasing for a second time.

I have been charged for 4 tolls not made by me. I input my end trip for 5pm and have had 4 tolls added onto my account from 5.31 pm onwards. I have sent them proof that I returned the rental at 15.36 and posted the tag back to the drop off. Despite this they will not reimburse me and said I should have ended the trip in the app. Well excuse me, isnt this why you input an end time?? This information is no where to be found either In the app itself or on the website details, all it says is to return the tag otherwise tjey will chanrge you 10 dollars. They are now not replying to my emails and basically said tough sh*t. They have been paid but dont care that its me who paid them. Shocking service and terrible attitude.

STAY AWAY!! ITS A SCAM!! RETURNED CAR ON THE 28TH. MADE SURE MY TOLL PASS ENDED AT THE SAME TIME I RETURNED THE RENTAL CAR! AND THEN I RECEIVED CHARGES THAT WERE MADE FROM THE 30TH!!!! AND THEY REFUSE TO CREDIT BACK THE MONEY.

I purchased this for a 7-day trip in Florida. It was very easy to set up initially, which gave me confidence in the service. However, the issues started shortly after. I was charged for 13 tolls in Miami, even though we never drove there. Some of these charges were recorded at very early hours in the morning when the car was parked. There was also a full day of toll charges applied when the car never left the driveway. I contacted customer service to query these discrepancies but received no response, which was extremely frustrating. In total, I only used around 4 toll roads during the week, yet I was charged $28. It would have been significantly cheaper and far less stressful to just use the hire car’s toll option. Based on my experience, I would not recommend this service. The inaccurate charges and lack of customer support are major concerns. Avoid

Our rental company charged us for tolls despite toll pass saying they wouldn’t. They said they would resolve it for us but then asked us to get lots of information directly from the car company that cost us a lot in phone calls to the US. Then toll pass stopped answering emails so we were left out of pocket by quite a bit. I wouldn’t use again just because of the poor customer service when things go wrong. You are dealing with a company in the US so for UK visitors there’s already going to be problems if you need to contact them. And increasingly companies like Alamo, Sixt, Hertz ignore the toll pass and charge you anyway.

Waste of time, didn't pick up all the tolls but did some of them, so been charged by rental car company for the tolls plus a convenience fee and they've refused to refund due to a minor technicality, will just take a toll pass from rental company next time. Won't use again.

Followed all the instructions. Used on toll roads but never seemed to acknowledge it. Expecting multiple fines now. Customer service is awful - guess this is civil service at its worst. Don't bother with this as it does not work and no-one cares!

It appears easy and "cheap" until they continue charging your card after you've taken the hang tag out of the window.and never reply to your emails for help. I'm on the hook for over $60 in charges and less than half are actually mine. Warning: removing the hang tag does NOT stop the tolls in the rental and there is zero customer service.