visitortollpass.comReviews of visitortollpass.com

What I thought was a good idea proved to be not do. I was charged for toll fees that were incurred after I returned my rental car. I emailed copy of my rental agreement confirming this but the company did not refund me these charges. They completely ignored my request for refund. I live in uk and can’t follow up direct. Anyone using this service BEWARE

I activated my pass prior to leaving the rental car lot and received an email confirmation that my pass was active. A few days after I returned home, I received a "lane violation" bill saying that I did not pay a toll at one booth. What passes for "customer service" cannot fix their problem, so I was billed $14 ($4 toll and $10 "convenience fee") for what should have been an 86 cent toll. My advice is to bring several rolls of quarters with you, then use the cash lanes.

Person at kiosk was more interested in her phone than helping customers figure this out. Didn't explain that this is not for one way rentals. I ended the trip early when I realized that I didn't need it while I was on a weeklong cruise & updated it on my phone however it 'wasn't updated in our system' and I was charged an extra $25 for a week while I was on the cruise. Customer service told me too bad, it's a self serve option and no refunds because they didn't do anything wrong, it was my fault. TERRIBLE customer experience. Will never recommend this to my worst enemy. You're welcome to whoever's tolls I paid that week.