VisionworksReviews of visionworks.com

I bought two pairs of glasses, buy one, get one free. I spent $929.95 on Apr 18, 2022. Today December 26 (8 months later) I went to the store because one of the legs broke the screw and they told me that I did not get a breakage guarantee.

My experience at visionworks is terrible, they have no education to treat people and to get a refund you have to wait for my money for 30 days, they are not improfecions. I will never return to this place.

It appears Visionworks is not a good and reliable business since the recent reviews are all bad. Including ours. My grandsons glasses were suppose to ship to the Douglasville, GA store close to our home because we had to do the exam in Fayetteville GA, because of insurance. We gave the store our home address, phone number, etc in Georgia to let us know when they would be in. For some reason, they shipped my grandsons glasses to an old address we had years ago in Tennessee. The glasses didn't even ship to either Visionworks store. What could go wrong???? Everything!!!! Waiting to see how long it will be to correct the mistake and if they in fact do correct the mistake.

The worst customer service ever known in the history of eye glass wear history. Do not under any circumstances, ever,ever,ever go through them for purchasing eye wear. They have no way of contacting anyone of usefulness or importance when something is wrong with your order and they could care less about fixing it in a timely manner.

All the franchisees are limited by the corporate control/oversight. You will spend a LOT of time trying to get an appointment, fulfill a refill order or speak to anyone. Five calls and 3 hours on hold to try to get more contacts and they disconnected me twice....never returned any of the calls.

Went to order a pair of glasses and lenses for a pair of frames I bought there a couple years ago. Once again I was told my vision insurance wouldn't be the best way for me to go. I was told I could NOT purchase just lenses as part of their BOGO promotion. For a pair of glasses with relatively inexpensive frames and a pair of lenses I was quoted $840.00. This was after someone behind a closed door told the clerk I could use the BOGO. This mysterious voice didn't ever show its face. Went to the optician behind them and got lenses for my frames and a full pair of glasses for under $600.00 using my insurance and a promotion for a second pair. A call to the customer service number at VisionWorks left them firm on the $840.00 price tag. They don't care. I had been a repeat customer...but no longer. Shop around. They will milk you for everything they can. Extremely poor experience both in store and on the phone with their customer service department. It wasn't like that the last couple years when I have shopped there.

Visionworks staff mismeasured my progressive lenses for middle distance. They worked for long-distance and reading and would have been a great backup pair. Instead of allowing me to purchase a second pair of frames to use the mismeasured lenses as a backup pair, they refused and insited that they must be discarded.

Ordered glasses. Store ordered them. 2 weeks later I Had to call them to find out they didn't have that particular frame anymore only to discover they had ordered the wrong color. Wait. Another 2 weeks later, wrong lenses. Lied to at store saying they were the correct lenses. Got them checked somewhere else, they weren't correct. Called customer service. Got a regional Manager involved. Nice young lady calls from a city with the same name city but 3000 miles away... a week later another regional manager gets involved. "Going to get this taken care of immediately!" Another 2 weeks later the regional manager calls, "They don't make those frames anymore. " Ok, I am canceling the order. I want my money back and VSP charges reversed! 9 weeks now. Nothing. Still no refund. Charges to VSP reversed? Nope. Never again.