VisionworksReviews of visionworks.com

This company is the worst! I was forced to get my eyeglasses here due to my insurance. After visiting one store that was completely rude and blew me off (like they didn't need my business), I drove 25 miles to another location, and while the sales person was helpful, i placed my order, waited two weeks and upon notification that my glasses were ready (drove another 25 miles) the order was COMPLETLEY WRONG!!! Call the main visionworks number filed a complaint and nothing was done, no apology, no gas reimbursement. I wanted to cancel, but really needed the glasses through insurance. NEVER AGAIN!

That star should not be here. I give this place a zero. I went to the Visionworks in Hadley MA. The glasses I received were not usable. Cheap plastic, distorted vision - a total waste of money. I was not at all impressed with the help. Avoid at all cost.

I was treated horribly On the glasses side of the vision works in Brooklyn Ohio. Not only did the measure and then make my glasses incorrectly. As was verified by eye doctor, they then proceeded to lie to me about how long it would take for the insurance to be available to go to another provider, Management refused to give number of corporate office to follow through with reinstatement of benefits, quote its online Vision works .com look it up. Was contacted by both their regional and corporate managers told they will talk to their people the rest is company policy and they would expedite the request to the insurance company. This did not happen as of this morning a week later insurance company has received nothing. They even went as far as falsifying the response to the better business bureau. The regional manager even went as far as saying the problems i was having with the glasses was due to my age not that they were made wrong EYE DOCTORS ARE AWSOME PURCHASE GLASSES AT YOUR OWN RISK.

I have been going to Visionworks for the past 15 years. And generally had good experiences. But, in the past 5 years, 3 sets of glasses for both my wife and I, the quality of the glasses has been bad. The lens would yellow after a year, halo effects, and the prescription was off. I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. Seems like whomever does Visionworks lens manufacturing the past 5 years is sub-standard quality.

THE STORES NEVER ANSWER THEIR PHONES. EVERYTIME, I SET UP AN APPOINTMENT THEY NEVER HAVE MY INFORMATION OR JUST CAN NOT FIND ME IN THEIR SYSTEM AND HAVE TO GIVE MY INFORMATION OVER AND OVER AGAIN. THEY WANT THE CUSTOMERS BUT DO NOT WANT TO DO ANYTHING TO SATISFY THE CUSTOMERS.

Zero stars really. My order for glasses went into the Bermuda Triangle apparently. I have been waiting 10 weeks for a pair of glasses. When I am not getting bounced around from one recording to the next then I get the occasional person who tells me the order is "pending." No explanation - no eyeglasses. The customer service is terrible and there is no standardized system for tracking orders. Horrible.

I emailed customer service and told them the reflective coating on my new glasses was not performing. They responded that someone from management would get in touch with me shortly, well its been 2 weeks with no response.

Rating: ZERO! Empire Visionworks 1028 Ridge Rd Ste 104, Webster, NY 14580 Terrible! MULTITUDE OF ERRORS made: lost glasses, failed to order trial contacts *several times*, wrong contact prescription sent by mail, disconnected several times when checking on trial contact orders and multiple trips to their location as a result of errors. Once the CORRECT Rx was FINALIZED, an extremely rude staff member by the name of Latoya (I believe?) refused to honor 50% discount on a year's contacts that was offered by their manager, Leslie, because of all the errors made. When I asked to speak with the doctor or leave message for Leslie, I was refused. HORRIBLE experience!