VisionworksReviews of visionworks.com

I'm in the UK.. Somehow you signed me up to your mailing list some years ago as if I were a customer, but you won't let me unsubscribe as I get an Access Denied web page and I'm unable to contact you my email replies are failing to get through. Enough is enough! I'm taking this further.

Representative billed my insurance for "upgraded" progressive lenses without my knowledge and also charged me separately for the individual upgrades (tinting etc) that I DID request. The extra "Tier 3" designation resulted in an extra $150 PLUS the individual charges for the upgrades. Total bill WITH insurance = $400! Customer service cannot help so they push you to Billing. No answer, full Mailbox and they hang up after sharing that tidbit. Never again.

They only get 1 star because you have to select something. I was racially discriminated against today by an older white male. I am a young black woman who utilities state issued insurance. When I first came in he took my information and asked me to select my glasses. He said they accept my insurance so I looked around and picked out a few that I liked. He took the iPad and went to the back to talk to the Dr. He came back to me and said " this insurance is employee issued, right?" I said no its state. He looked at me funny and said oh im not i mean i cant accept that. Then told me to leave. I said that his change in behavior was odd because all was well just 5 min prior. I told him that I called my insurance and got this business name and address direct. My insurance told me to come there. He denied me because I am black and use state issued insurance. Racism, and discrimination at its worst!

New Glasses completely destroyed after 3 weeks.

My daughter and I both purchased glasses at Visionworks in Terre Haute. The eye doctor messed up my prescription and insisted that I try it. The eye doctor was flabbergasted that I didn’t have bifocals and stated that it was my age as to why I couldn’t see far away because my eyes were too old and the problem was that I couldn’t see close…the straining of my eyes impacted my distance. This doctor was wrong because I had another doctor at Visionworks test my eyes and stated that I did have a problem with the distance. I had to get another pair of glasses made and they still are not the exact same prescription but I am tired of dealing with the assistant manager who is a bully to customers and clients. This assistant manager got her co-worker who is an African Male fired. This co-worker that got fired was the best and most helpful employee because he worked hard to find the root cause of the problem and strived to fix it rather than bullying people to keep glasses that were not made nor prescribed correctly. The assistant manager that got her co-worker fired belittle customers advocating for their eyesight. My daughter has progressive myopia and a rather significant eye prescription. Visionworks simply couldn’t get their act together and properly cut her glasses despite multiple attempts. I can’t tell you how many times we tried to return the glasses and they encouraged us to try them longer despite my daughter saying that she couldn’t see….then when you try and return them, the assistant manager puts you down. I can only imagine the drama at that store with an assistant manager like that running a show. The employee that got fired was a scapegoat because the assistant manager probably felt threatened how talented this employee is. Don’t go to Visionworks in Terre Haute if you want good service

I can count the number of reviews I have ever posted on one hand, but I am *extremely* unhappy with my experience at Visionworks. I strongly recommend that people go elsewhere. After a long wait for an appointment, I went in to get an eyeglasses and a contact prescription. I expressed concern about the prescription the doctor wrote, which was surprisingly high to me. Because he was so insistent, however (and, frankly, condescending), I tried for two weeks to get accustomed to it. I dealt with regular headaches and nausea and had to routinely take pain medication and naps. I was not nearly as productive as I needed to be. Finally, a friend who was an ophthalmologist advised that this was abnormal and that I needed to get a second opinion. There were no appointments available at Visionworks - plus you have to wait for 30 minutes or more to even speak to anyone - so I went to another doctor. This doctor gave me a much more familiar prescription and, when I showed him what I'd been working with, he was flabbergasted. He confirmed that I would have been suffering using the stronger prescription. I was - and beyond considering the entire appointment a waste in terms of time and money, I am extremely frustrated to know that I didn't need to be in pain. Unfortunately, I have wasted *additional* time by trying on multiple occasions to speak with someone at Visionworks. I have, after lengthy waits, managed to speak a couple times with helpful attendants, but have yet to reach a manager who can do anything about it. Do better.

Made an appointment. Appointment was canceled day of. Rescheduled, showed up day of appointment, was told appointment had been cancelled. No one had bothered to call me. I was told the manager(who was at the bank) would call me on his return. No call was ever received. I would strongly suggest you go somewhere else.

I bought glasses here for my daughter less than a month ago and the arm detached from the glasses. I took them back today and was told that they couldn't be fixed and that 'I didn't buy a warranty' so I could 'buy new glasses for 40% off'!! First of all, who doesn't cover their product that is less than a month old and worth hundreds of dollars? Secondly, in the past 3 months I've bought glasses here for myself, my son and my daughter and not once was I told that I needed to buy a warranty separately for my glasses! And what poor quality crap did they sell me for several hundred dollars that broke so quickly and can't be fixed? Is this just a numbers game for them? Don't go here and be scammed!