VisionworksReviews of visionworks.com

I recently visited Visionworks in American Fork to renew my contact lens prescription, and I was disappointed by the misinformation provided during my appointment. The staff insisted that a full health check of my eyes was legally required before they could renew my prescription. After doing my own research and confirming with other professionals, I discovered that there is no such law in Utah mandating a comprehensive eye health exam for a prescription renewal. I felt misled by their claim, which seemed like a tactic to require additional services. Transparency and accurate information are crucial in healthcare, and unfortunately, I did not receive that at Visionworks. I would be cautious about using their services if you're looking for straightforward eye care.

I attempted to pick the second pair of glasses I ordered for my self and my son. I drove an hour in driving rain to simply pick them up. I was 5 min after close but didn't realize they were closed as the door was open and associate were with other customers. I was rudely told "WE'RE CLOSED! I FORGOT TO LOCK THE DOOR!" I simply stated I only needed to pick up. I came back the today (next day) and asked if I could pick up to which the same associate "Miriam" stated "You we're late" in a very rude tone. This being after I spent $600+ with this company. I won't be back. The location is 8436 Denton Hwy, Watauga TX. 76148

First of all I have been going to vision works for many years up North now i am down south went to them for eye examine they did part of the test not all of it then they gave glass prescription so when it was done they had put the Bi-focal to high I was getting a headache and dizzy I took them back in return I took them home and tried then the top lense is too strong mean while I was diagnosed with lung cancer and I had surgery after being dis charged i went back to have them fix it she in return told me that it is pass the 100 day and they could not fix them they never told me about this 100 day policy she was very rude to me but yet you all got my insurance money I will report this to the BBB and my insurance so you will loose in the long run

first time I went in I guess I was real lucky to even be in the store as I was just a low life customer bothering them and their cell phone friends, I left and a little while decided to go back since the sign said buy one get one free (yea right). Got waited on, ordered glasses but since I was using my insurance flex card I was only allowed 1 pair (should have left). Anyway got glassed ordered and when I got them, rt lens was about to fall out and bi-focals were so high I could not see out of them. sent them back in, got back and notices I could not see because they did not follow my script (did not put prism into them), sent out and got back and saw they put in wrong lenses for tri-focals , said OK just make them tri-focals, could not do that because they could not polarize tri-focal (???) LOOK give me my money back after all the mgr thought I didn't know anything about glasses and I was so privileged to be talking to her (Chelsea) (I'm 70yrs old and I do have a clue). I guess companies hire and get what they pay for, never go back and will let every one know about the rude service as well as poor service.

Nothing is worse than walking into a place of business, where you have spent hundreds of dollars, seeking customer service and being treated like you've done something wrong by coming back expecting the store to honor its service policy. To top things off to be given conflicting information when you go to address this issue and be confronted with a passive-aggressive rep trying to intimidate you and being confrontational. I won't do business with this place again. It's clear to me that there is something very wrong at Visionworks and that you cannot trust them as well. The RM 7002 frames are garbage. I've gone to the website to try and purchase a new frame that was priced at $77.00. Then at check out the price jumped up to $129.00. I tried to purchase just the frame and they won't let me do that either. The chat is a total waste of time because it's only a robot and the one person I managed to talk to had the personality of an empty milk carton. The buy one get one free offer is a joke. They didn't honor that either.

I have been visiting this location for years. I take my entire family in for our annual eye exam and order our glasses online through another retailer. Vision works (along with so many others) are at least five times more expensive than online. I have been doing this for so long that I am aware that I need our pupillary distance. My daughter and I were seen three weeks ago and the Dr provided it. My son was seen over the weekend and now they are refusing to give me the distance. I cannot believe that Vision works would risk my twelve year old's eye health for profit! They are aware that we are buying glasses elsewhere and would rather lose customers instead of providing needed information. It is a shame but I am leaving this practice due their greed.

On Friday, Mar 17, 2023 my son and I had our last exam at the Visionworks in Seekonk, MA. At the end of that appointment I made appointments for the following year for Monday Mar 18, 2024; for which I received an immediate text confirmation. At the beginning of Mar, not remembering this appointment, I sent a calendar reminder for myself, for Sunday Mar 10, 2024 to try and schedule annual exams, for my son and myself. On Sunday Mar 10, 2024, when accessing my phone and computer, to schedule an appointment, I discovered the existing appointment, eventually discovering a pair of text messages sent Monday Mar 4, 2024 to confirm our Mar 18, 2024 appointments. I immediately confirmed and received a reply of receipt of my confirmation. As a single parent with a very busy job who gets many, many text messages per day, it is not uncommon for some to be overlooked. On Monday Mar 11, 2024 I received two text messages confirming both appointments, for my son and I, on Monday Mar 18, 2024. Knowing this was coming, I arranged to take time off work, and arranged my schedule to be able to take the time off. On Thursday Mar 14, 2024 at 5:19 pm I received a call from the Visionworks Seekonk office informing me that my appointments had been given to someone else. When I asked why I was given a very disappointing excuse regarding poor computer automated scheduling systems. It was offered to “try” and contact the individuals to whom my appointments were given to “try” and correct the situation. I expressed that try doesn’t help me when I’ve already made arrangements and “try” doesn’t guarantee anything. I ended the conversation and contacted Visionworks customer service to submit a complaint. After completing the complaint, I reviewed my text messages and discovered the pair of text messages from Visionworks on Monday, Mar 11, 2024 confirming the Monday Mar 18, 2024 appointments. I again contact the Visionworks in Seekonk, MA expressing additional displeasure with the contradiction of a cancelled appointment and confirmation text messages. The customer service representative, who identified herself as Shea, in a very condescending manner, again blamed the poor computer scheduling system. I expressed my position that, since this was the fault of their scheduling system, I believed the correct course of action would be to contact the individuals to whom my appointments were given, explain the error and return the appointments to me; not “try” to get the individuals to give up their appointments. Shea claimed that she never said “try” rather that she would (an inaccurate claim). I accepted her assurances that the situation would be corrected however, prior to ending the phone call Shea stated “I’ll see what I can do”; a statement which I informed here did not leave me with much confidence. She called me back at 6:46 pm Thursday Mar 14, 2024 and informed me that my son’s appointment had been restored but, that she was waiting to hear back from the other individual concerning my appointment. At this point I have no assurance that I’ll get complete resolution and do not understand why I do not simply get my appointment back leaving the notification of the other individual to follow. This entire situation is very disappointing, from the way which customer service handled the error to the unsatisfactory “one missed text and my appointments are given away”. At the VERY least there should have been at least one other attempt to contact me. Visionworks needs to correct what is clearly a serious problem with their scheduling system. Regardless of the final outcome, I will be taking my business elsewhere in the future, and ensuring I relate my problem to as many others as possible in the hopes others can avoid such a fiasco.

I've bought many pairs of glasses from Visionworks in the past and was happy but not with the last pair. This time they were not quite right. Checked my eyes twice and remade the glasses a couple times but I still don't feel like they are right. The person setting up the prescription had talked me into the progressive lenses. Perhaps this is where I went wrong. The focus just doesn't seem right. This was a very expensive mistake.