VisionworksReviews of visionworks.com

The prices have gone out of control there but the service is terrible. I waited two weeks for new lens to come in at the store & be notified. I was using my same frames. I finally had to call vision works and left a message of compliant and asking in regards to my lens. Within 30 minutes I received a text stating one was in. I went to the store today but the person who fits the lens to my frames is off till Thursday which will make it three weeks ! They did not wait 3 wks to charge me! I will never return to this store again!

I was sent texts confirming my appt. several days prior and the day of .. only to arrive at the appt to be chastised by the receptionist that THEY CHANGED MY APPT BY 15 MINS VIA TEXT !! They could only allow for ME to have my appt. not my wife. ... WHAT ??? I SHOWED her the texts ... as I got home ... THEN the text CHANGING THE APPT came thru. NEVER AGAIN.

DON'T WASTE YOUR TIME OR MONEY. Your TIME and money is just as important as the person behind the screen or the ones at the front desk with a IDGAF mentality. It's bad enough that the selection of glasses are not the greatest, but to have you wait for an hour to see the eye doctor who's doing a tele exam is crazy. In my opinion, you're better off going somewhere with better customer service and care. A better selection of glasses and somewhere there is a doctor on site.

Our quick backstory is that last summer my wife purchased multiple pair of eyeglasses,with the purchase amount of approximately 1500 dollars. My wife has been in a few times to get her glasses retightened. When we there is a young lady sitting at a computer who makes ZERO effort to greet or help customers, unless you almost need to get in her face to get her attention. Unacceptable business practices. We did not get her name,but, she is noticeable with multi colored hair. She needs either serious retraining or show her the door simply awful!!!!! My name Buddie and I can be contacted by email @ bigtire.bp@gmail ,com

Made an appointment and told them who my provider was. When I got to appointment I was told I had to wait another week because it was under a year since last appt. They rescheduled me for the following week so insurance would cover my visit. When I got there I was told I had to wait another day to be covered by my insurance. 40 miles to drive two times for their inability to schedule correctly. Never again!

Too difficult to talk with anyone. Took my perscription elsewhere and it had to be changed.

Staff was ignorant about insurance because they'd never heard of it before and just assumed VW did not take it; but rather than call to verify coverage, they tried to send me on my way. I called myself and spoke with the agent who verified the coverage parameters with VW staff. The misinformation, the assumptions made, exasperated tone of voice and body language, made me feel unwelcomed and provided a negative buying experience which lead to the cancellation of two pair of glasses costing more than $400.00. There are many other company's that provide optometry services/eyewear material and I will find one to make purchases in the future. There are times when one monkey spoils the show!

While the optometrist and assistant were phenomenal, the store had a foul emanation of body odor. It was originating from a person who does the fittings for glasses. I was seated in front of that person while he fit me for lenses. Mind you, the ENTER ROOM was filled with the malodorous smell that was emitting from ONE person and that person was then raising his arms directly in front of my face, forcing his foulness explicitly into my olfactory glands. Without being dramatic, it was torturous. The next day, I was invited via text to fill out an online survey based on "my experience". I filled it out with my personal opinions. The day after that, I received a call from Vision Works. I was excited to answer thinking that my glasses were ready for pick up. NO. The caller reprimanded me about my survey responses. He said, snarkily, that they are aware of the situation and that the employee's body odor is due to a medical condition. The caller continues saying that he was sure that I could just imagine how difficult it must be for that person to live with that. I am sorry that person has that condition. I agree, it must be difficult to live with that condition. However, I was asked to fill out a survey about my experience and my opinions. That is how I felt about the situation. I find it incredibly offensive that VisionWorks called me to tell me that I'm wrong for saying the store smelled atrocious and that an employee had extraordinarily bad body odor. Firstly, I find it disturbing that Visionworks had the audacity to share an employee's medical information with a complete stranger. Do they not understand what HIPPA is? Are they discussing MY medical information with other people?? Secondly, why would you ask for my thoughts if you are going to scold me for it? I legitimately thought I was helping; maybe they didn't know, maybe the other employees were afraid to mention it. Instead, I was chastised for giving honest feedback. I am literally traumatized by VisionWorks.