VisionworksReviews of visionworks.com

Went to get my prescription done with them on the 30th of April at Mall of Africa. Good service but wow, the optometrist there gave me a wrong prescription on purpose. I had ordered my frames on Lensmart with the prescription they gave me and I received my glasses but could not see with those Lensmart glasses. At first I thought it was Lensmart but Lensmart reassured me that this prescription I sent them is how they made the glasses. Apparently this is what optometrists do ,if you go outside to get better frames they botch up your prescription. Extremely heartbroken, not only did I pay R500 for testing plus R500 for Lensmart frames only for them to come extremely wrong due to the botched up prescription the optometrists gave me.

I went in through medicare. MY INS said I get $400 for frames. They tried to bait and switch me into taking a $79 set of frames

This company has become very dishonest. They oversell the poly carb lense products for simple reading glasses without even asking the customer. It just magically shows up on the bill. Very dishonest. ZERO stars from us!!!

What a mistake I made going to that place they gave me an eye test which was wrong. They worked with my wife to find glasses. She was trying to pick out the ones she wanted. The guy went right over and picked out one handed to my wife is here this is Good after we left. We canceled all of us prescriptions for the glasses and then we went down to Port Richey. Call LensCrafters we brought the prescriptions down to them. They took the prescriptions and put them in new glasses and the new glasses cost $1900. We waited our two weeks we got them back put them on. I couldn’t see worth a darn then I had to get a new test at LensCrafters and then they got my prescription right and they had a re-order all my glasses right now I’m working with the old glasses with the bad prescription. I can’t see anything with them. They were worse than my eyes were before. Don’t make the same mistake. I made LensCrafters as a place to go in Port Richey. I even called him today to talk to a manager I spoke to somebody and told them all about what took place in that place. I still didn’t get all my money back to the best of my knowledge and he said he would relay my message to the manager while I’m sure he didn’t because I never received a call back and that just goes to show me that he just doesn’t care.

I visited Surprise Vision works and was very disappointed. There was very poor communication and lack of explanation from both the doctor and staff before starting the procedure. Because of the poor communication, I got surprised shock and discomfort!! , Patients should be clearly informed about what is being done before any procedure begins!!

I am extremely disappointed with my recent experience at the Visionworks location at Golf Mill Mall. I have been a customer for years, but this was the first time I felt the pricing was excessively high compared to competitors. I paid close to $800, only to later find significantly better pricing, products, and service elsewhere for much less. My concerns after purchase were not handled professionally. Instead of feeling helped, I felt dismissed and repeatedly talked over whenever I tried to address issues. There also appeared to be a lack of clear leadership and accountability within the store itself. After reading other reviews, it is concerning how many people describe similar experiences involving pricing confusion, communication issues, and poor customer service. This appears to be an ongoing pattern that management has failed to meaningfully correct.

They taking forever just toget me 1 pair of glasses I will never use them again.

Bought a pair of glasses 8 months ago. Visionworks barraged me with emails touting their 100 day return policy. Their return policy is synonymous with their warranty. After 100 days you’re on your own. In my case I bought a pair of glasses that had significant material defects in both lenses. They fixed one lens but they would not touch the second lens. It developed what appears to be internal cracking. Asked on a quote to have the lens replaced they quoted a price $250 higher than I paid for the glasses. Contacted customer service and they offered a discount coupon on the repair. Moral of the story? Don’t mistake the 100 day return for the warranty. After 100 days you’re on your own regardless of workmanship. And a 100 day warranty on an expensive pair of glasses is nothing to brag about.