VisionworksReviews of visionworks.com

I have never had a poorer experience with an eye care provider than I had with Visionworks Hershey Square, Pennsylvania. I know that chains are not the place to go for quality service, but Kirman (where I will now be going) was booked up on appointments. Even though I will now have to wait until October to get in to see Kirman, I will NEVER do business with Visionworks again. Here are some of my numerous complaints: - There is no disclosure on the website that you will not get a "full" eye exam at the Hummelstown location. Only when you get there do they tell you that the actual exam is performed remotely. I needed to have some sutures checked out from some corrective surgery on my cataract artificial lens, but they did not have the ability to do that at that location. My surgeon had advised me to specifically have the sutures checked, but that was impossible without a live person. DON'T BE FOOLED INTO THINKING YOU ARE GOING TO SEE A LIVE OPTOMETRIST AT THIS LOCATION BECAUSE YOU WON'T! - The wording on the website says "Buy One Get One - All Glasses. Really" . There are no asterisks leading you to any fine print anywhere. So what a shock when I found out that the offer does not apply if you are using insurance, which I would bet accounts for about 80+% of VisionWorks' business. - When I went to pick up my glasses, there was only ONE lens in the frames. How in the world do you miss THAT in quality control? - I was promised by both the Hummelstown location and the national office that I would get an update on when the replacement pair of glasses would be ready, but I never did. - When I went in to try on the new glasses, the vision from the new glasses was much worse than with the pair I currently have! Since the prescription was accurate, it must have been an incorrect measurement of where the glasses would fit on my face (this is important because these are progressive lenses), OR there was a foul up in manufacturing. How bad were the glasses? They were so bad that, even though Visonworks was now going to give me the glasses for free, they were so far off I would have never used them! - The staff is so overworked in the office that it is virtually impossible to get through to speak to anyone in the store. IF THE STAFF IS BUSY, THEY JUST FORWARD THE CALLS TO THE NATIONAL 800 NUMBER. GOOD LUCK THERE! - Through all of this there was NOT A SINGLE APOLOGY FROM ANYONE AT THE HUMMELSTOWN LOCATION! All in all I probably wasted about 6-8 hours of my time, and now have to wait 4 months to get in to see Kirman, but I know it will be better than going back to Visionworks. DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE.

I made a new patient appointment at the Fairlawn Store in Laurel last weekend. From that point on I had received several text reminding me of my appointment up to two hours before. Forth five minutes proir to I received a call from the store stating they had double booked the time and needed to reschedule me. I explained that I had physically went to that store and did not understand how this happened. I was then informed that when someone schedules online it remains open until it is confirmed. There are no safeguards to prevent this from happening again. I will take my business elsewhere.

Visionworks took both my money and my insurance benefits and now lie, lie, lie about why they don’t have them made. Their customer service is nonexistent.

Glasses were purchased through Visionwork because of my cataract surgery and the benefit. The store clerk when I was buying them seemed not to know what to do and kept asking another coworker. I feel I was given the wrong information on what I truely was responsible. I've been given the run around by billing office since Jan 2022. Billing office has closed 4 tickets, says they emailed me twice. NEVER received an email. Won't honor the Medicare Eob and what I understood from the store clerk what I owed on. I agree I owe the $120.00 from how the store clerk told me. Found out I over paid $200.00 when I received the EOB. I was told by Ramon I'd be getting additional refund. Months later never received. Billing office says it's my job to refile, which it's not. If they don't honor my understanding of what I owe per the Eob, they need to refile with the correct information. HELLO, I don't have that information!! So how do I refile?? They need to refile and train their staff on not to give wrong information. They DO NOT HONOR WHAT THEY SAY!! (Store clerk when getting glasses and billing person, Ramon.)

I did my eye exam and selected lenses and frames. Paid $345 upfront. Week later went to pick up the glasses and I was shocked by the kind of service I received. Case of glasses was handed to me, no bag or a lens cloth. I did not care at the time because I was without reading glasses for a long time. I rushed home and tried glasses and was just floored to see the lenses were rattling in the frame and frame was squeaking when open and close. Next day after work went to Visionworks and again a rude woman staring at me while I was explaining the problem. Without any apology, she offered to replace the glasses, with no promise of quick repair. I asked her for a refund and she quickly refund the money.

Would stay away at all costs. Charged extra fees for "contact fitting", took 45 mins just to check out, then were completely unavailable by phone to provide my prescription. Charged me 100$ and couldn't even use the prescription.

Poor customer service, Inaccurate prescription (gave me prescription 'readers' though I did not order that, am still waiting for the proper glasses to arrive). Very inaccurate billing to insurance; billed wrong insurance; tried to get me to pay additional $247 to get my glasses AFTER already paid in full. Disinterested in-house personnel, claims that they are overworked and very short-staffed. Local branch does not even answer the phone (they admit to that) and they do not return phone calls. Have been a Visionworks customer for many years, but no more. Unfriendly; they look for excuses. Not a good outfit anymore. Rather limited store hours (no evening hours anymore). Where is the management ?

If you want to purchase glasses avoid the visionworks store on Merrick Road in Rockville Center, NY. They (including the Manager) are rude, and nasty and need to learn how to treat customers. The corporate office promised to get back to me which of course never happened. I did however purchase glasses from the visionworks at 600 Old Country road and they were great. Even though the Rockville Center store is 5 minutes from me, I drove 25 minutes to the other store. I am surprised the store on Merrick Road is still open. Clearly Visionworks doesn’t care much about customers, just making $$$$