Vision Global WiFiReviews of visionglobalwifi.com

Response from Vision Global WiFiJun 6, 2018

Hi Ken, Thank you for your review. We apologize for the inconvenience we have caused. We are regularly upgrading our pickup and return method to ensure we provide the best experience for the customers. I do hope you don't judge the entire company by this one experience. We always strive to provide the best experience for our customers. Please contact us at [email protected] if you have any questions.

Response from Vision Global WiFiMay 30, 2018

Dear Customer, Thank you for your review. We apologize for the inconvenience we have caused. We are regularly upgrading our devices to ensure we provide the best experience for the customers. For our Japan devices, the size of the devices are actually a lot smaller so that it is easy to carry around, this is one of the reasons that battery life is a little shorter than other devices. We also have a portable battery for rental for only $1/day. I do hope you don't judge the entire company by this one experience. We always strive to provide the best experience for our customers. Please contact us at [email protected] if you have any questions.

Response from Vision Global WiFiMay 22, 2018

Hi Yurie, Thank you for your review. We are sorry to hear you had an issue with the device. For the device you rented, "Japan - Unlimited Max", the battery life is between 4 to 6 hours but you can always keep it charged with a portable battery charger. Also, in the future, if you have issues with the device in Japan, in most cases, we could ship a replacement device to you because we have offices there as well.

Response from Vision Global WiFiMay 22, 2018

Hi Natasha, Thank you for your review. We are sorry to hear that you had issues connecting with multiple users. For the device you used, the network is covered by Verizon which is the largest carrier in the US. We always strive to provide the best experience for our customers. Please contact us at [email protected] if you have any questions. Thank you again for the feedback.

Response from Vision Global WiFiMay 21, 2018

Hi Minoru, Thank you for your review. You have rented our "Japan - Unlimited Max" in the past and we apologize if you felt the speed was a little slow. Depending on the location in Japan, you should get between 5mbps to 10mbps in most locations but in the suburbs and up in the mountains, you might experience speed that is a little slower. We are always improving our connection and service to provide the best experience for the customers!