Vision Global WiFiOur fast, secure, high-speed portable WiFi hotspot makes sure you stay connected whenever and wherever you go! #visionglobalwifi
Vision Global WiFi (visionglobalwifi.com) has 402 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
Showing 29 reviews with 3 stars · Clear filters
Masaaki M.
バッテリー🔋が100%なのにonにして２時間で10%になり困りました！前澤
Response from Vision Global WiFiNov 8, 2018
Dear Masaaki Maesawa, We recognize that your last experience fell far short of your expectation, and we want to let you know the device is being checked and we always appreciate customer's voice for us to improve our service! Please contact us at [email protected] if you have any questions.
Mike
The wi-fi device throughput speed was fairly slow. Although your materials indicated it was unlimited data, I only realized during the trip that things would slow down as you reached some undisclosed "cap" level. I found that to be somewhere around 400 mb or 500 mb of data per day.
Response from Vision Global WiFiOct 29, 2018
Dear Customer, Thank you for your review. We apologize for the inconvenience we have caused. We offer true unlimited service called "Unlimited Max" for some destinations. We do hope you don't judge the entire company by this one experience. We always strive to provide the best experience for our customers. Please contact us at [email protected] if you have any questions.
customer
Rented regular 4G to Northern Italy. Most of places either no internet or very slow connection. Not sure it’s because regular, or need to upgrade to get better connection?!
Response from Vision Global WiFiOct 23, 2018
Dear Customer, Thank you for your review. We apologize for the inconvenience we have caused. The reception might be weak because there is no cell tower close by. I do hope you don't judge the entire company by this one experience. We always strive to provide the best experience for our customers. Please contact us at [email protected] if you have any questions.
Harry Sung K.
This time the performance was not good. I used the device several times and this was the worst. So I will not use it on October 15th in Europe. I always give my customers a lot of vision Wi-Fi. I hope to be a better service.
Response from Vision Global WiFiOct 9, 2018
Hi Harry, We are very sorry for the inconvenience that we have caused you. Please don't judge the entire company by this one experience. We always strive to provide the best experience for our customers. Thank you for taking the time to leave us a comment. Please contact us at [email protected] if you have any questions.
customer
device arrived on time, and return was easy too. but the data speed is pretty slow.
Response from Vision Global WiFiSep 20, 2018
Dear Customer. Thank you for your feedback. If the device is physically too far away from the nearest cell tower, the connection would be pretty off. We always appreciate customer's voice for us to improve our service! Please contact us at [email protected] if you have any questions. Thank you again for leaving us a feedback!
Lauri
I was sent and charged for two devices when I only ordered one. I'm still awaiting a refund for the mistake. I was charged for it in July and am STILL awaiting the refund. The device I used worked well and this is the second time I've used Vision Global.
Response from Vision Global WiFiSep 20, 2018
Hello Lauri, We are very sorry for the inconvenience that we have caused you. The refund was completed on Sep.18th. Please don't judge the entire company by this one experience. We always strive to provide the best experience for our customers. Thank you for taking the time to leave us a comment. Please contact us at [email protected] if you have any questions.
customer
The device was out of battery when I got it. The Wifi connection was also not good when I was in Canada.
Response from Vision Global WiFiSep 12, 2018
Dear Customer, Thank you for your review. We apologize for the inconvenience we have caused. In the area such as close to Canada and US borders, suburbs and national parks, the reception might be weak because there is no cell tower close by. I do hope you don't judge the entire company by this one experience. We always strive to provide the best experience for our customers. Please contact us at [email protected] if you have any questions.
Marina
Compared to Japanese pocket wifi this one seemed slow and didn’t work properly at times (usually by shutting down for no reason). However, it was good to have the possibility to connect up to 10 different devices at one time.
Response from Vision Global WiFiSep 10, 2018
Dear Customer, Thank you for your honest review. We will check the device and make sure it won't happen to other customers. Please don't judge the entire company by this one experience. We always strive to provide the best experience for our customers. Please contact us at [email protected] if you have any questions. Thank you again for the feedback.