romin A.
Website needs improvement - read carefully before purchase
I bought a copper cooling topper and the verdict is out on how effective the cooling impact will be. However, this appears to be a new company so far stumbling on customer service: (1) the topper weighs A TON and is barely a 1 person job.You are supposed to leave it open and unused for 2 days to let it breathe. If you have a boxspring and you get the 4” topper it is a definite chore to get in bed due to the increased height. (2) After purchase you get an email to register and get an extended warranty. They never say what the extended period is anywhere that I could see — as of this review it was 2 years for me. (3) so I used the chat to get the answer. When you enter a chat if you can’t type - well they’re closed — but they don’t say that. And when you chat during business hours you can type but there is no affirmation that you are in a queue - you just hang there, The rep answered my warranty questions but ignored my customer experience comments. And tried to shoo me to the product info even tho I said the extended warranty wasn’t shown anywhere that I could see. Make sure to read the cleaning info because this pad is super heavy and laundering the cover, which is required for proper maintenance is going to be quite a chore.