customer
I have called twice about an issue what…
I have called twice about an issue what I purchased and have not received a call yet.

Leader in Woodworking Machinery and Tools. Since their appearance in the market in 1962, the woodworking machines and tools from Virutex have achieved a well-earned reputation for quality, robustness, and reliability. The concern for quality begins right at the origin of a new Virutex machine. Our technicians are equipped with the most advanced systems, computer aided design and modern laboratories where the new Virutex machines can be designed and tested, and the existing ones improved day by day.
Virutextools (virutextools.com) has 121 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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customer
I have called twice about an issue what I purchased and have not received a call yet.
raul
Sent several tickets to try and return an item that doesn’t meet my needs but theres no number to call or even a return tab. Don’t buy anything here unless you know for certain it’s what you need!
Response from VirutextoolsJun 25, 2024
Good afternoon sorry about that we had not seen your ticket We will send you an email with the procedure for the return regards
Dave
The tool I ordered(RP28)was delivered with parts missing ( the cutting blade, attachment screws and sole). An email quickly solved the issue as I was sent a new tool complete and also a replacement blade which is great! My only issue is now I have two sets, but one is minus the sole and screws and I don’t know what to go with the extra part I’ll never use as it is brand new.Thanks - Dave
customer
Quick turnaround from date of order to delivery. Also, very well packed…no damage.
Response from VirutextoolsJun 6, 2024
Thank you for your comment have a nice day!
customer Jeffrey L.
I am very pleased with the tools that I bought from virutextools. My initial order was lost by ups. Virutextools found out what happened and immediately sent out a new order. Thank you very much. Jeffrey S. Lehman. Conn.
Response from VirutextoolsMay 27, 2024
thank you
Jeremy A.
I never received my purchase
Response from VirutextoolsMay 9, 2024
UPS TRACKING NUMBER 1Z3F70X40316025121 delivery Estimated delivery for today Thursday 09/05/2024
Terry N.
The website was easy to use. The edgebander works great and was delivered promptly.
Response from VirutextoolsApr 15, 2024
Thank you so much for your comment. have a great day!
McLain Woodwork, I.
I cannot give 5 stars at this time because my FC116U arrived loose in the crate it was sent in. They clamped the unit to a 2x that pulled through the nails and screws that were holding the wood. There is a damaged piece that I believe they are replacing, a $1.00 item. I haven’t used it yet and am hoping that is the only damage. I would suggest adding packing material inside the crate. I’m no engineer but I wouldn’t send a machine like that.
Response from VirutextoolsApr 10, 2024
Good afternoon We are sorry for what happened, we have already sent you the damaged part. We ship around 60 Lock Mortiser FC116U machines per month to our customers and we haven't had few problems like what happened to you. We cannot control the way the carrier makes deliveries or treats the merchandise. But we can solve the problems like we are doing with you. We hope it is resolved soon and you can use your machine. Again, please accept our apologies for what happened. Kindest Regards