VirutextoolsReviews of virutextools.com

Horrible parts shopping experience. Felt like we were back 30 years ago when online shopping was a miracle and no one knew exactly how it was supposed to work. Website is riddled with dead links and errors, buyer must actively solve problems to simply place an order. "add to cart" buttons do not work unless you jump through several hoops. A kicker - you have to watch two videos to simply understand how to make the "add to cart" button work. If there was only an alternative source for parts - any normal person would have immediately closed this nonsense and bought elsewhere, even at significantly higher cost.

My experience with the Virutex edge bander has been extremely negative. From a technical perspective, the machine is poorly engineered and fails to deliver consistent, repeatable results. Glue application is irregular, leading to weak adhesion and visible defects along the edges. The trimming and finishing process lacks precision, often resulting in uneven cuts and additional manual rework. This completely defeats the purpose of using an automated edge banding solution. Furthermore, the machine requires constant calibration to maintain even minimal performance, which significantly reduces productivity. The overall build quality feels inadequate for continuous or professional use, raising serious concerns about reliability and lifespan. At this price point, the performance is simply unacceptable. This machine falls far below industry standards in terms of accuracy, efficiency, and durability. I cannot recommend this product to anyone expecting professional-grade results.

Disappoined-I purchased four sets. In one set the large gasket it significanly larger than that the other two that I opened. Two of the larger gasket separated their bond. I tried to glue one back, it did not work our well. You, can say that I am a bit disappointed at the quality control and consistency of gasket sizes.

Recently bought the FR129VB hinge mortising router. It came with a 1/4 in. bit and 1/4 chuck collet in the router itself. This bit/collet will work great for standard barrel hinges. I am going to be using the router to mortise SOSS,Simonswerk hidden hinges which require a deep mortise. There is a larger 5/8 plunge bit/bushing that came with the router that is needed to mortise the pocket.I ordered a 218 SOSS template and was all ready to start routing. Come to find out the bigger bit needed for the SOSS,Simonswerk,etc., hinges needs a bigger chuck collet in the router! Now why wouldn’t this $22.95 collet be included in the bag that the router bit was in? I now had to order that piece so I could use the router! Needless to say the customer service was very rude and said he “didn’t understand what the problem was”! Anyways, I paid $925 for the router,$47 for the template and now I need to order the 8mm collet-$32 including shipping, so that I can use the tool. I know I am gonna love the tool, but the collet should be included so I can use the bit that was provided!Or inform customer they with need to purchase!

71 year old, experienced DIYer here. Bought a pricey, $1K Virutex TM33W combo miter / table saw early January 2025. I’M USING IT AS A DOORSTOP NOW. Had knee surgery in late January, so didn’t even unpack it til springtime. (Outside the return window.) Complicated saw to set up, but I did. Used it maybe 10 times before it died - full stop - right in the middle of a project. Tried EVERYTHING. Spent stupid amount of time trying to resolve. Re-read owner’s manual, watched videos etc. Decided to contact Virutex. No customer service phone # posted on their site. No live chat. Filled out their online contact form twice. Sales mgr, Cesar Betancourt, contacted me via email (eventually) with advice that didn’t work. Even sent Mr. Betancourt a video displaying my efforts that was ignored. Begged for someone to actually call me and help me troubleshoot over the phone. Ignored. I was never able to actually speak with anyone from Virutex on the phone. I requested a refund. Ignored. I have the e-mails to prove all this. Finally gave up in frustration and dissatisfaction…$1K DOOR STOP…

This guy didn't bought insurance against theft, my my product got lost during delivery and I lost my money $700

A) there is no way to contact support by phone B) parts I needed were not available C) email to support was not answered

Customer service is absolutely terrible. No communication. Ignored for literally months and when I finally was able to get an email response I was left in the dark to resolve my issue. I will NEVER buy another Virutex machine again.