Stu B.
Tom stuck with me until.....
I have spent hours trying to figure out why VirtualShield was not connecting to their servers. Went from one customer service rep to another, they were all trying hard to figure out what was going on. My issue was elevated to technical support and I ended up communicating with Tom. He was incredible! Step by step Tom provided me with suggestions until such time as he finally figured out the issue and resolved my problem. I have never had a technician with the knowledge, patience and willingness to solve the problem. Thank you Virtual Shield and thank you Tom!



