VirtualpostmailReviews of virtualpostmail.com

Amazing service and absolutely worth of every penny! i am with VPM since 2009, almost 12 years now and during this time period i never faced even a single issue. Very prompt response every time with a proper and systematic resolution on a reasonable fee. i gave 4 stars just because of the fact there overseas shipping charges from fedex and ups are way high and they are unable to give any discount on it.

I singed up and sent in everything asked from them, later i get an email saying my id is not accepted because its suspended or cancelled. What the hellllllll..... my license is good they just stole my money and give a run around. I was unable to get through to a live person.

Writing this review after signing up with another virtual mail provider who is much worse. I was with VPM from 2015 to 2020 and they never let me down. The fees were reasonable and the scanning was fast. I wish I never cancelled. Their support was even timely and helpful. I never had a single complaint about their service. As long as they haven't changed since last year, I recommend them, especially since their competition is way worse.

Never forwarded any mail. Took my money, ghosted me, then closed my account. No explanation, no communication, just shady business.

They do not allow pick-ups! So you always have to pay for any package shipment(can be pretty expensive) You cannot just add any amount of credit other than their pre-set figures, so you wanna put in $16 for shipping cost? you gotta put in $25. it's a very classic scam. My cc was charged to an amount without my prior consent. I did not authorize the transaction, let alone the skyrocketing amount they had charged. They offered no remedy, and only blamed the shipping company. Shouldn't that be illegal???

I've been a customer of Virtual Post Mail for 5 years, and I have found their service to be absolutely perfect! I'm not sure I can recall a single error VPM has made - not one. Any time I have contacted support I have received an intelligent, thorough, and prompt response - polite, professional and helpful. I live full-time in a motorhome, and travel the country routinely. VPM has been exceptional for me - and at very reasonable cost. FYI, I was with Traveling Mailbox for less than a year and switched to VPM because I was unhappy. Traveling Mailbox's service was sluggish and their support sort of snippy and unhelpful.

After 18 months I'm extremely happy with VirtualPostMail. I've used it as my primary address while traveling long term. The UI is very simple and intuitive. Scans and forwarding have always been very fast. Scans are of excellent quality. The price seems reasonable, even though we don't get a lot of mail. A couple of times I've asked for mail to be scanned and it turned out to be a booklet. I was happy that they informed me and gave me the option to forward, rather than scanning all the pages.

I attempted to use them intermittently as I was moving to maintain a stable address, but then decided to use them once I was settled also. A family member sent me a package last week and i was alerted to it via email. I logged on and forwarded the mail to my current location, which had worked no problem just a week before with some other forwarded mail. The cost to forward the mail was $11+ but I did it anyways. Now a week later and after filing a claim with USPS the package has landed back at virtualpostmail's facility! The customer service representative who was assigned to me "Laura" said it's not their fault and that it looks like I must have filed a change of address with USPS causing this loop. She then continued by saying since its not their fault (which it is since I didnt file a change of address) that they will not issue a refund. So to get my family's package they sent me they said I could drive up and get it myself (still paying them a fee of course) or to upgrade to UPS or Fedex to get it redelivered. Do not use this service. I thought it would be convenient as I travel alot. It's a waste of money and a waste of time. There are so many other services out there to give your money too that actually value their customers!!