VirtualpostmailReviews of virtualpostmail.com

More than once now they provide quotes for shipping and then write to me with an update that there was an error in their pricing. Of course the price always ends up being higher than the original quote! Also, they don’t let you see the original receipt from the courier themselves so whatever their overhead or personal charges are, you’ll never see this itemized! I’m looking into switching to a different service. Once they moved to a new location, their service just wasn’t the same. I’m not sure if their is new management or new employees but in the past they NEVER gave me wrong quote information and were FAST.

I would STAY COMPLETELY AWAY from this company, they have built in some dark patterns in their UI and process to wring the most money out of you. As one example, it takes literally 1-click to add a New Recipient right away to your account (and that they'll begin to charge you $5/month/recipient immediately) but it's a 3-step process to "request removal" (you can't remove yourself), after which the process will do nothing (but you think it did). The recipient will remain and they'll charge you $5/month for each recipient in the mailbox. There's other virtual mail/address providers out there, don't get burned by this company and then have to go through the hassle of switching like we did.

I have been using their service for a few years. They had to move location and sent 1(!!!) Email about the change that I unfortunately missed. I'm behind on my property tax with hundreds of dollars panelty. Such a big change MUST be properly communicated!!! This is unprofessional behaviour. Update: after all the above mess they kept of billing me..... Very poor operation and support.

A few suggestions to improve virtualpostmail.com. 1. I have called customer support about 10 times now and have never been able to get someone to answer the phone. I suggest hiring more people to answer the phone. 2. Offer UPS when shipping packages. Make it simple, show the price of UPS and USPS and allow the customer to select which option they want.

This company went above and beyond to make my life easier. If you are a very nomadic person, this is much better than the Postscan and iPostal1 type services. If you are nomadic, this business caters to people like you. With many other places, they subcontract their services out to local places and provide them software and training. If you need support, you can get it from the local place or from their main call center. With the main call center, you might get someone good, you might get someone terrible. With the local place, they may do a variety of different things: they may be doing all sorts of shipping for other people, they might lease out space, they may be a retail store where people stop in and buy boxes and send something while your package is sitting on the counter waiting to be processed. If this local places decides to no longer work for the franchisor, you have to find a new location, which can be extremely inconvenient. There also may be new people being hired all the time at the local place without much oversight from the larger company. It's a bit riskier. Because VPM is slightly smaller than larger competitors but own their own buildings, I got a different level of support. I had a problem due to unexpected difficulties I was personally dealing with and they were extremely flexible and bent over backwards to accommodate me, going far above and beyond what they needed to do. They saved me 60 hours of time during a time when I had no time and I was busy and exhausted. There are a few downsides to this company: they tend not to be available 24 hours a day because they don't run a call center, but do respond quickly to questions. Another downside is their website portal shows some shipping costs and prices if you are sending something out, but it does not automatically show you all the different shipping options and costs that are available. If you want to ship using another option not listed, it's less convenient. With all the locations VPM has, they own and control them, there's less risk. VPM was extremely reliable for me, easy to reach, did everything I asked for and did a lot they didn't have to do. If you are a nomadic person looking at different options due to traveling or lifestyle, this is an A+ option.

I've been using this service for 3 months. I only have positive experiences. The email is scanned daily and sent via email as an attached pdf. I once had to use the option to have the mail forwarded to me. It was sent fast and delivered in excellent quality. I used this service for mail (letters and documents) and can recommend it for this purpose.

Any questions were answered quickly with links & tips to better help me understand and this made the whole process of signing/setting up a breeze. The website is intuitive and they also have videos on utube to help. I did a bit of research before I chose Virtual Post Mail and they seemed to have the best value overall. So far I couldn't be happier with their service. Thanks VPM! :)

We've been paying VPM $35 a month in anticipation of moving abroad, which got delayed multiple times due to COVID. We've wasted many hundreds of dollars. They advertise their "service" as working just like any other mailbox. The USPS refuses to forward our mail to our new "address" with VPM and when I contacted VPM for help, they recommended having my neighbor forward my mail to my "new overseas address" ... which is not feasible because we don't have a permanent address while we're getting settled. Their cheeky "solution" basically means their expensive service is beyond useless. I'm furious!