Virgin Wines USAReviews of virginwines.com

I have been a member for a few years. Virgin Wines is absolutely the best!

Great wines and variety, always on time, great value!

Virgin delivers relatively good wines at a reasonable price. Offerings are varied so you don’t get the same wines as you would find in your local wine shop.

Recent wines shipped have been marginal. Considering canceling subscription.

Over the last ten years or so I have belonged to four different wine clubs. Virgin Wines is the only one I kept. Wines are always excellent, reasonably priced and great selection.

Wow it is STILL happening - BAD/AWFUL customer service ... Since early June (now end of July) this company continues to use the Covid crap as a reason that they cannot address the issues with my last shipment. They say they are working from home - well apparently, that isn't true - probably just sitting around collecting their unemployment and laughing at all of us suckers that didn't get what they ordered.

I used to love Virgin Wines; I have been a club member for quite some time. However, they have declined steadily and in the past year, I have had numerous difficulties with deliveries. They do not communicate when a delivery gets 'stuck'; and as of now, I have half of an order delivered, billed for full price, and months later still no sign of the rest of the order. I have emailed customer service twice, no responses, and I was on the phone waiting today for 45 minutes. After seeing the reviews on this site, I decided I was done. I cancelled our wine club membership and asked for a refund for the half order I have never received. We shall see. Such a shame, the wine is terrific, but you can't keep disappointing your customers; eventually they will leave.

I was assured of a delivery on April 3 and have not been advised about this delay. This is poor service.