Viral Lights Reviews | Read Customer Reviews of virallights.com

Viral Lights Reviews | Read Customer Reviews of virallights.com

Viral Lights reviews

Showing 44 reviews with 1 star · Clear filters

Serhii K.
Mar 1, 2022
The real fraud
The real fraud, the money was withdrawn from the account, but nothing happens. The parcel was "sent" 2 months ago, but when tracking it shows nothing, everything is as it was and remains
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David
Feb 9, 2022
I havent received an email or anything…
I havent received an email or anything to say when mine will be delivered yet yous have took the payment
Response from Viral LightsFeb 23, 2022
Hi David, we are sorry to hear you haven't received your order yet. Would you mind reaching out to us personally at [email protected]? We would be more than happy to personally look into this for you.
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Iona M.
Feb 2, 2022
AVOID AVOID AVOID Agree with all…
AVOID AVOID AVOID Agree with all others, appears to be a complete scam. money taken, emails bounce back. No tracking, taken my money and have nothing to show for 2 months. So predictable. Offer something for kids which parents bend over backwards to try and please and they rip you off every time. sick of ordering things online. Whatever happened to our high streets... reliable, convenient and dying, very sad
Response from Viral LightsFeb 8, 2022
Hi Iona, we are sorry to hear you haven't received your order yet. It doesn't appear we have any emails from you in our system and can't seem to find your order. Would you mind reaching out to us personally at [email protected]? We would be more than happy to personally look into this for you.
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Kris T.
Jan 29, 2022
AVOID AT ALL COST!!
AVOID AT ALL COST!!! Complete Scam! The package arrived (UK) after almost 2 months! Furthermore, it doesn’t function, damaged and cannot be used ! Customer support asked to send back to USA for the cost of £27 which is apparently UNREFUNABLE! So, we had a "pleasure" of waiting the damaged goods for 2 months and then pay out of our own pocket to send the same goods back, unbelievable! Still waiting for a refund. will see how long it will take... The company is a scam and should be shut!
Response from Viral LightsFeb 8, 2022
Hi Kris, we sincerely apologize your order experience was not satisfactory. Here at Viral Lights we aim to make every step of the experience as perfect as possible and take it to heart when we don't deliver on that. We'll be reaching out to you personally to make this right. Refunds are typically received within a few business days, however may take longer depending on the receiving bank. We would be more than happy to looking into that as well if it hasn't been received.
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Diane O.
Jan 28, 2022
Takes your money an no goods
Totally laughable useless company took my money never sent order,when I questioned where order was an asked for refund they replied with refund takes a month that was ages ago still no refund an now they stopped replying AVOID AT ALL COST.!!!!!!
Response from Viral LightsJan 29, 2022
Hi Diane, we are sorry to hear you haven't received your order yet. It doesn't appear we have any emails from you in our system and can't seem to find your order. Would you mind reaching out to us personally at [email protected]? We would be more than happy to personally look into this for you.
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Divine A.
Jan 25, 2022
Complete Scam
Complete Scam. My package arrived but it doesn’t actually function! And they require u to return the product back to their facility before u even get a refund. Pls stay tf away!!
Response from Viral LightsFeb 8, 2022
Hi Divine, we sincerely apologize your order experience was not satisfactory. Here at Viral Lights we aim to make every step of the experience as perfect as possible and take it to heart when we don't deliver on that. While physical returns are necessary to recieve a refund for most orders, any order where the product does not work as intended is eligible for an non-physical return or reshipment. We want to make things as easy for you as possible and right any way we can for such instances. We understand it's disappointing to wait for something, only to recieve a product not working as intended. We've issued a full refund for your order and are continually evaluating our products to make sure future orders are the best quality possible. We truly thank you for your feedback and would be happy to answer any additional questions you have. Please feel free to message us personally at [email protected].
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Olenka O.
Jan 21, 2022
No product and no help
I ordered myself a set of lights. It has been about 2 months and I haven’t received my package. I contacted costumer service on multiple occasions and I haven’t received a response. Super don't recommend buying from this site.
Response from Viral LightsJan 29, 2022
Hi Olenka, we are sorry to hear you haven't received your order yet. It doesn't appear we have any emails from you in our system and can't seem to find your order. Would you mind reaching out to us personally at [email protected]? We would be more than happy to personally look into this for you.
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shuel S.
Jan 19, 2022
My order hasn't arrived since 6th…
My order hasn't arrived since 6th December 2021. And no email reply to .
Response from Viral LightsJan 29, 2022
Hi Shuel, we are sorry to hear you haven't received your order yet. It doesn't appear we have any emails from you in our system and can't seem to find your order. Would you mind reaching out to us personally at [email protected]? We would be more than happy to personally look into this for you.
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