VIPparcelReviews of vipparcel.com

Absolute garbage of a carrier. Things go and sit for a week or two before they ever move again. I don't see how a business can suck this bad and still be in business.

The good, you don't have to sign up to see their extremely high shipping rates. The bad, the shipping rates are worse than just about anywhere that you can get them.

I called on a Friday... they asked me to call back on a Tuesday after 3 p.m. EST to see if they'd picked up their packae. Tuesday they'd taken the phone off the hook, same on Wednesday. Thursday I got through and their operator tried to shame me with, "We ship 15,000 packages a day and we don't have 15,000 people calling us!" He DID admit they falsify post office scans to show a package is in transit by the Post Office before the Post Office ever receives it, so the first transit scan means NOTHING. I told them to hand it over to the Post Office or I'd call the Attorney General in their state. Lo and behold, there is now transit on it having reached and departed the Philadelphia Network Distribution Center, and I can only hope that scan is genuine and not made by someone in USPS who is acting in collusion with VIP Parcel as well. The operator is mean, rude, and surly--very ill mannered--and should be replaced.

These guys are on it! I have had a couple of packages sitting stagnant for quite awhile and instead of blowing me off or making something up, the guy actually checked on it. He then proceeded to tell me to call the next day to check after they are able to process the new items just picked up. Super impressed!

They’ve lost a package, won’t answer their phones, and the post office can’t help because the package never made it to them. Over $100 product before paying for shipping, NEVER USE THESE FRAUDS. Updates say one package left the facility twice on two different days, it has been almost a week, and it hasn’t shown back up in their system.

In my tracking info, there are 8 entries that say "tendered to USPS", some of which are on the same day. Also, the first CS rep was an inexcusable idiot. The 2nd CS rep told me my package is on a truck on the way to a USPS hub, where USPS will scan it in when it is received. I do hope he is correct. I will soon find out.....

They pre-scan their packages a day in advance. Our package was marked as “departed shipping partner facility 9am 11/27/23” on 11/26… seems very suspicious. No movement or scans since 11/26 (pre-scan for the next day) and it’s now 12/3, so I’m guessing this package is lost in their scam of a system somewhere.

If I could give them 0 stars I would. They lost my wedding ring and when I emailed them they completely ignored me. Then I called them and they told me they didn’t have it anymore and it wasn’t their problem, the man on the other end wouldn’t let me speak to try and resolve the problem then he hung up on me