VIPparcelReviews of vipparcel.com

Absolute garbage of a carrier. Things go and sit for a week or two before they ever move again. I don't see how a business can suck this bad and still be in business.

The good, you don't have to sign up to see their extremely high shipping rates. The bad, the shipping rates are worse than just about anywhere that you can get them.

They’ve lost a package, won’t answer their phones, and the post office can’t help because the package never made it to them. Over $100 product before paying for shipping, NEVER USE THESE FRAUDS. Updates say one package left the facility twice on two different days, it has been almost a week, and it hasn’t shown back up in their system.

They pre-scan their packages a day in advance. Our package was marked as “departed shipping partner facility 9am 11/27/23” on 11/26… seems very suspicious. No movement or scans since 11/26 (pre-scan for the next day) and it’s now 12/3, so I’m guessing this package is lost in their scam of a system somewhere.

If I could give them 0 stars I would. They lost my wedding ring and when I emailed them they completely ignored me. Then I called them and they told me they didn’t have it anymore and it wasn’t their problem, the man on the other end wouldn’t let me speak to try and resolve the problem then he hung up on me

Very very rude and unfriendly people. No reply via emails and it's hard to reach them via phone. They ask you to manually avoid every single shipment that didn't ship, if you forget, no money back. They did this with few expensive shipments. They could easily get reimbursement from FedEx and every time we spoke to them, they said more time, it was like this around 3 months. Don't recommend them at all! Switched to other smarter solution and better people to do business with. Once we placed a chargeback against them, they closed our account, even with a balance.

Beware. They do not take responsibility for lost parcels. This has happened to us twice now. General response seems to be a "shrug" and telling us we need to photograph our boxes and insure everything to the nines for when their handlers throw away small packages and the such. On the hunt for a new service who provide actual customer service.

I suspect there is systemic discrimination in there. I opened my account yesterday and after 3 hours my account got suspended. No explantions, no previous notice, nothing. Just straight up suspending people. Users beware.