VIOSSI - Men's Slim Fit SuitsReviews of viossi.com

Response from VIOSSI - Men's Slim Fit SuitsJan 26, 2024

Hello Hamdi, We noticed your recent negative review and our team has made multiple attempts to reach out to you via email, but we haven't received a response yet. Our records show we contacted you on the following dates: - Thursday, 18 January 2024 at 6:22 AM - Friday, 19 January 2024 at 7:34 AM - Monday, 22 January 2024 at 4:26 AM Currently, we have no record of any incoming communications or tickets from you. For your convenience, we provide a return portal at http://viossi.com/apps/redo/returns-portal where you can easily file a return and select your preferred method for returning the item(s). We are eager to understand the specific issues you faced, as we have detailed pictures and videos showcasing our products and we stand by their quality. Unfortunately, without your feedback, we're unable to assist further. Please let us know if there’s any other way we can help or if you have any additional concerns. Best regards, VIOSSI Customer Care Team

Response from VIOSSI - Men's Slim Fit SuitsJan 2, 2024

Dear Christopher, Thank you for taking the time to share your experience with our suits. I would like to apologize for any inconvenience and misunderstanding happened between us. Let me write down the chronology of your order, so we will see if we didn’t follow the contract between buyer and seller: 1) Order was placed December 21st. 2) We have fulfilling period of 1-3 business days + shipping 1-4 business days. 3) We start fulfilling next business day. 4) The package was fulfilled and dispatched Dec 22nd Friday with UPS 2 days delivery, that can be checked from tracking number UPS website. 5)Since we were right during Christmas and Pre New Year Eve season - all shipping companies have huge delays, especially UPS/USPS. We have no control over the packages in transit. 6)The ETA suppose to be between Dec 27th - Dec 29th , however, as I mentioned above the shipping company delayed. All questions should be addressed to them , why they are delayed during high season. Moreover, our agent did inform you about the delay on Dec 27th. In conclusion, we outlined all important chronological events for the order. We believe, the rating “2 stars” isn’t valid as in case of the shipping delays, we don’t take full responsibility. We followed the buyer and seller contract, we provided prompt and quick information and informed in advance about the delay but it wasn’t noticed. If you want to resolve the issue directly or have any other question, please email me directly at [email protected] I hope the explanation above will help us and potential customers to see that we are fully transparent. We look forward to serving you again! Warm regards, VIOSSI Customer Care Team

Response from VIOSSI - Men's Slim Fit SuitsNov 28, 2023

Dear Negash, Thanks for your feedback. I went through all your emails and you explained the issue. FINAL SALE: You purchased the suit during Black Friday which costs $299.00 for $199.00 and it was marked as final sale. Which makes it non refundable / exchangeable. During normal days, we are more than happy to accept and exchange it or refund it. Our agent has offered a solution where you can pay original price ($100.00 difference) and we are more than happy to exchange it to the bigger size. SIZING: you mentioned multiple times about sizing that our brand sizing don’t look like brands like Ralph Lauren, Hugo Boss and Brooks Brothers. I would like to mention that every brand has they own size chart and not all companies have similar one. According to your body usually US40/EU50 should fit perfectly however it looks like US42/EU52 should be better as your pants size is W33 but every suit’s pants can adjusted one size up or down. Once again, do not compare brands which each other sizing of each brand is different. Packaging: we never had issues with that before and you are first person who has issues about the package. I have also personally emailed you to see what we can do there. Warm regards, VIOSSI Customer Care Team

Response from VIOSSI - Men's Slim Fit SuitsNov 21, 2023

Hello Jesus, Thanks for the review. I do apologize if any inconvenience caused. However there few things I should note down to make it clear for you: - You purchased during Black Friday sales , which means sales are final and non refundable / exchangeable. It is stated in the product listings and even policy: https://viossi.com/pages/refund-policy. Our regular prices $299.00 now suits cost $199.00, so there huge difference between them. - We don’t have any email records from you. You never contacted us to assist you with your order. - We don’t know what were your expectation of the suits. The items are exactly same as on the pictures and material same as in descriptions, we don’t know what is the issue out there as you never contacted us nor informed us. We would love to discuss the issue directly [email protected] - All our customers are happy and satisfied with their items in terms of quality / sizing. So I am not quite sure what is exactly the issue. - It isn’t first year we are selling suits. We know exactly that: pricing, style, material, content we provide are balanced between each other. Every single positive reviews and even tagged pictures in Instagram on the product page showing that. Also Green Double Breasted Suit is a BEST SELLER : https://viossi.com/products/green-striped-double-breasted-suit-2-piece-3 We quite confused of your negative review as we sold a lot of green suits and never had a single bad review. That sounds interesting for us. Most probably it is all about your expectation. We are confident in our words and as I mentioned above , we would love to discuss the issue directly. Feel free to reach us: [email protected]. Our customer support is replying fast and will assist you immediately. Kind regards, VIOSSI Customer Care Team