VIOSSI - Men's Slim Fit SuitsReviews of viossi.com

Response from VIOSSI - Men's Slim Fit SuitsDec 5, 2025

We appreciate your feedback, Candace, regarding your exchange for a larger size. We understand how important it is to get the correct fit quickly, especially for an event. The VIOSSI Customer Support Team immediately engaged to ensure your exchange was processed successfully, despite the portal issues you encountered: - We responded right away to your initial email a year ago and provided a visual, step-by-step walkthrough to guide you through the exchange process. - When you reported getting stuck, we took over and manually completed the exchange on our end for you (a year ago). We confirmed this action via email and screenshot. - We proactively expedited the shipping and alerted our fulfillment team to prioritize the replacement suit due to your wedding timeline. - We continually provided updates, including tracking information (a year ago), and confirmation that the replacement suit was processed and in queue to ship out (a year ago). We believe we did everything in our capacity to remedy the situation and expedite the necessary exchange for a bigger size. We clearly advertise our suits as Slim Fit, and we strongly recommend checking our detailed measurements at https://viossi.com/pages/size-chart before ordering. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 5, 2025

We understand your frustration regarding the fit and the exchange process, Jared. The VIOSSI Customer Support Team wants to address your concerns directly and clarify the steps we took to assist you despite the Final Sale nature of your purchase. When you contacted us a year ago requesting an exchange for Order #10351, we promptly reviewed your request and clearly communicated that the items purchased were Final Sale, as outlined in our Return Policy (https://viossi.com/pages/refund-policy). However, demonstrating our commitment to assisting customers, we immediately escalated your request to management to explore making an exception for your Final Sale item. We followed up with you a year ago to offer a highly discounted option to cover the costs associated with processing the exchange (including the size difference and shipping) for $200. This was an exception offered to remedy the situation when no return or exchange was guaranteed. Regarding the suit's fit: Our suits are styled as Slim Fit, and we provide detailed measurements at https://viossi.com/pages/size-chart. We urge all customers to consult this chart before purchasing discounted Final Sale items. We assure you that we only sell brand new, unworn suits. The marks you noted were likely warehouse handling marks, which can occur during quality control and packing, but they do not indicate a previously worn product. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsSep 3, 2024

Dear Richard Burns, We appreciate your feedback and are sorry to hear that you are dissatisfied. However, we would like to clarify the situation for the benefit of other customers. From the moment you placed your order, our team has been in constant communication with you, providing detailed explanations about our policies, including the final sale condition of the suit you purchased. We take pride in our customer service and the quality of our products, and we made every effort to assist you throughout the process. We understand that not every purchase may meet expectations, but we kindly remind all customers to thoroughly review our policies before making a purchase. This ensures transparency and avoids any misunderstandings. We stand by the quality of our products and the dedication of our customer service team. We always strive for complete customer satisfaction, and we regret that this situation has led to your dissatisfaction. Warm regards, VIOSSI Customer Care Team

Response from VIOSSI - Men's Slim Fit SuitsAug 14, 2024

Hello Tyrone, Thank you for sharing your experience. You made just one purchase with our company in 2023, not multiple times. In that order, the suit was priced at around $269.00. This time, you were charged for a final sale item, and all the details were clearly stated on our policy page. After reviewing your communication with our customer support team, it appears that you declined the option to pay the $100 difference for an exchange to another item within that price range. Instead, you chose to leave a negative review. We offered this exchange option as a courtesy, but you opted not to take it. Please refrain from providing misleading information to other customers. If you are still interested in a resolution, I would be more than happy to assist with an exchange to another item by paying the difference. You can reach me directly at [email protected], and I will do my best to help. Warm regards, The VIOSSI Customer Care Team

Response from VIOSSI - Men's Slim Fit SuitsAug 14, 2024

Dear Tyson, Thank you for taking the time to share your experience with our products. Upon reviewing your order, we note that it was placed on July 11th, processed and shipped by July 12th, and delivered by July 18th. On July 29th, you filed a return request and returned the item. After inspection, we found that the item had been used multiple times. Unfortunately, due to its condition, it can no longer be resold. As a result, we will need to either return the item to you or dispose of it if we do not receive a response from you within several days of the email which was sent by our colleague. Item was was returned and used: https://postimg.cc/sGh2WKTt We have sent several follow-up emails but have not received a reply from you. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Warm regards, The VIOSSI Customer Care Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your extremely negative assessment of our products, including your severe disappointment with the fabrics, cuts, and overall quality, as well as your concerns about our website language and sales practices. We want to assure potential customers viewing this that we strive to offer high-quality, modern garments. However, to properly investigate the specific quality concerns you raised (such as cheap fabrics, poor cuts, and misalignments) and to address your claims regarding our return policy, we must locate your order details. We kindly ask that you provide your order number so the team can thoroughly investigate your purchase and address your concerns directly. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team