Our mission is to provide the highest quality men's suits that are both stylish and timeless. We strive to create a personalized and unparalleled customer experience by offering exceptional craftsmanship, premium fabrics, and impeccable tailoring.
VIOSSI - Men's Slim Fit Suits (viossi.com) has 161 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
viossi.com
Website
viossi.com
Category
Clothing & Underwear
Location
Aurora, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 77% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This company is a total scam. Their website will say available but if you try to use it to get suits for groomsmen they will suddenly all be sold out. Not to mention if you actually get a suit and try to return it they just magically lose the tracking info and say they never received it. Then you’re out $300. Use another website.
Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025
We recognize your strong belief that our company is a "total scam" and the severe dissatisfaction you have with the purchasing and return process.
To accurately address the claims you've raised—specifically the issue of stock availability for groomsmen orders and the crucial claim that the team "magically lose[s] the tracking info and say they never received it"—we require your order number. Once you provide this detail, the team can immediately investigate the specific inventory issues and review all correspondence and shipping records related to your return to ensure a resolution.
We are committed to transparent business practices, and we need your order number to demonstrate the steps we take to support our customers.
If you want to further discuss this, please email us at [email protected].
VIOSSI Customer Support Team
JC
Jack C.
I normally don’t write bad reviews…
I normally don’t write bad reviews because I hate negativity, but this company absolutely deserves it. DO NOT USE THIS COMPANY!
We ordered 5 suites for a wedding party but had to cancel the order because they ran out of material for everyone. No big deal. I tried to cancel mine the next day but they said it had been mailed out already. Ok then when I got my package they emailed me a label to ship it back. I dropped it back off at a fed ex drop off center and they said they never received it back and the tracking number doesn’t pop up on fed ex website. So now they are unable to refund me. I am convinced they gave me a bad label and this is a part of their scam. So now I’m out $330. Customer service number is fake on their website and nobody will call you back. This company is not worth the hassle and I regret ever learning about them.
Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025
We recognize your strong feelings and the extremely negative experience you believe you had with our company, especially regarding the canceled wedding party order and the lost return package.
We want to clarify the efforts the team made concerning your order, #10697, and the subsequent return:
- Prompt Cancellation Escalation: When you requested the cancellation because your party was unable to get the same suit, the team immediately escalated the request to stop the shipment. We promptly informed you when it was too late to cancel because the order had already been handed to the courier.
- Clear Return Policy Communication: When you asked about a return, the team clearly outlined our policy—which applies to all customers—stating that a 20% restocking fee and return shipping costs would apply. We explained the fee is necessary to cover internal processing, inspection, and inventory costs.
- Tracking Investigation: When you claimed the package was not received and the tracking was invalid, the team personally tried to track the package through FedEx but was also unable to retrieve any information. We then confirmed that the team was waiting on an update from our warehouse to confirm the receipt of the package and committed to getting back to you as soon as possible.
We take the loss of a returned item very seriously. We were actively working to resolve the issue of the missing package with our internal team. We also clearly provided you with the steps to initiate the return via our official portal and were in constant communication through email to address your concerns.
If you want to further discuss this, please email us at [email protected].
VIOSSI Customer Support Team
JC
jacquelin C.
Bad customer relations
I ordered a suit, it was too small and they refused to exchange it. Now I'm stocked with a suit that I cannot wear. it's a disgrace!
Response from VIOSSI - Men's Slim Fit SuitsDec 5, 2025
We certainly understand your disappointment about the suit not fitting! We always strive for positive customer relations and want to reassure you we did everything possible to assist when you reached out.
A Look Back at What We Did
When you contacted us about the size issue a year ago, the VIOSSI Customer Support Team immediately took action:
We asked you for photos of the suit tags so we could check the exact size shipped against your order (Order #10696). We had to send this request a couple of times to get the needed tag pictures.
We confirmed the sizing was correct! Once you sent the photos, we clarified that the number on the tag (EU52) matches the US size 42 you purchased.
A Quick Note on Sizing
We sell Slim Fit suits, which we make sure to clearly advertise on our website. To help our customers find the best fit, we provide a size chart here: https://viossi.com/pages/size-chart. We always recommend checking this, as suit fits can vary.
We understand it’s frustrating when a garment doesn't fit quite right, but we verified that the size delivered was the size ordered.
If you wish to discuss this further, please email us at [email protected].
VIOSSI Customer Support Team
NK
Nick K.
Wrong size or too small
Wrong size called, sent email. No response. Try to be a little honest it doesn't take much.
Response from VIOSSI - Men's Slim Fit SuitsDec 5, 2025
We appreciate you taking the time to leave this feedback, Nick. The VIOSSI Customer Support Team wants to provide clarity regarding your exchange request for Order #10720.
We received your initial email on October 19th and our team responded the very next morning with a comprehensive reply. We immediately provided you with a separate email outlining the steps for processing an exchange, and we requested pictures of the garment tags to verify the sizes (41R/32) before shipping the requested 46R/38 replacement. We can confirm that we were actively in communication with you.
We want to remind all customers that our suits are designed with a Slim Fit cut, as clearly advertised on our website. We provide detailed measurements to help you choose the best fit at: https://viossi.com/pages/size-chart.
If you did not receive our initial response, please check your spam folder. To continue the exchange process, please email us directly at [email protected].
VIOSSI Customer Support Team
SA
Sam
Scam company
I paid express shipping for a vest and they sent me the wrong one . Iv called them multiples times and they never pick up , and they have also ignored every email regarding it . $120+ wasted on something I never ordered or will ever wear.
Response from VIOSSI - Men's Slim Fit SuitsDec 5, 2025
We take reviews very seriously, Sam, and we certainly understand your frustration. However, we must address the claim that we ignored your emails.
The VIOSSI Customer Support Team has thoroughly searched our records and we have no record of receiving any email from you regarding this order or the incorrect vest. Therefore, the assertion that we have "ignored every email" is factually incorrect. Furthermore, we rely primarily on email communication to track and resolve exchange issues.
We strongly encourage you to check your sent folder and reach out to us now via email.
We are ready to assist you with the express shipping vest mix-up. If you wish to further discuss this, please email us at [email protected] with your order details so we can investigate and offer a resolution.
VIOSSI Customer Support Team
RC
rory C.
Poor customer service with seemingly…
Poor customer service with seemingly predatory return policies and untrue after the sale customer service responses having anything to do with the potential for an item that you might need to return.
To be clear, do not plan on being able to return an item for a refund.
Details: I purchased a pair of shoes in two different sizes [wasn't sure about the fit] and upon receipt, and tried on the smaller pair of shoes while standing on carpet.
As I tried them on, they were obviously too tight ~ so I immediately packaged them back up in the same material as they arrived in to send back after the out of town wedding i was attending.
When I got back from the wedding i requested a return which was immediately granted via email along with specific timeline and logistical directions for return.
To be clear, the website describes a 15 day return authorization window and I met that condition by requesting authorization on day 15.
The also specified that I send the shoes back in the original materials or simply a plastic envelope which I did. They specified that i ship the shoes no later than a specified date two weeks later which I also complied with.
One week after they received the shoes back as a return I received notice of the rejection of the return. Of course I inquired ~ and was initially advised that "while eligible for a refund, fall outside our 15-day return window."
After i pointed out that it wasn't true, that I had been granted an authorized return during the return window and promptly responded by returning the shoes.
I was then advised "I’d like to clarify that while your return request may be approved, the 20% restocking fee is still applicable as per our policy guidelines.". I was also advised that I had not complied within the required time window... Here is what customer service said regarding that:
"Additionally, our return policy includes a specific return window, which unfortunately has been exceeded in this case, making your request ineligible for a full return"
I responded by sending PDF's that proved when I had received the return authorization, was granted a two week time-period with a specific date by which they needed to be shipped, and the shipping tracking receipt which proved that they had received the shoes back within the return window.
The then further rejection notice then came with pictures demonstrating a slight crease on the top leather [which i noticed when I tried the shoes on] and "slight damage to the bottom of the shoes which suggests someone having worn the shoes, rather than someone having simply tried them on"
In retrospect, I'm guessing that someone else had initially tried the shoes on an then returned them before they were sent to me resulting in the current confusion surrounding my return.
My dissatisfaction is the "one following the other" series of untrue statements i received throughout the return process which demonstrated their desire to deny the return on any basis possible.
So i finally gave up and advised them to put the shoes into the garbage where they obviously belong and to not contact me further for any reason. I will never do business with them again.
To reiterate: if you buy from this company, do not count on being to return anything for a refund.
Response from VIOSSI - Men's Slim Fit SuitsDec 5, 2025
We appreciate you sharing the detailed feedback about your return experience, Rory. The VIOSSI Customer Support Team wants to publicly clarify the sequence of events and the final determination, as this is important for future customers to understand our policy.
Timeline and Facts
September 6th (a year ago): Your return request for the shoes was processed, and we promptly granted a return authorization and provided specific shipping instructions.
September 27th (a year ago): After receiving the shoes back on September 19th, you were notified that the return was denied.
Customer Service Responses: Our representative initially cited the 15-day window/restocking fee in error, but we quickly escalated the issue for review after you provided documentation. We requested specific photos of the shoe soles to our QA team to properly assess the return eligibility, as this is standard protocol for used items.
Final Determination: On October 7th (a year ago), based on the QA team’s inspection, we confirmed the denial and provided visual evidence of signs of use, specifically noting wear on the soles and creases in the leather that went beyond simply trying the shoes on. Our return policy clearly states that items must be unused and in original condition for a refund.
We were committed to processing your return according to our policy and dedicated multiple responses to investigating your dispute, including coordinating with our warehouse and quality assurance teams.
While we regret that you found the policy inflexible, our returns are strictly based on the condition of the item upon its arrival back at our facility.
For the benefit of others, please be aware that our suits are Slim Fit, and sizing information is available at https://viossi.com/pages/size-chart.
VIOSSI Customer Support Team
KR
Kristofer
Poor suit quality and nonexistent…
Poor suit quality and nonexistent customer service.
Response from VIOSSI - Men's Slim Fit SuitsDec 5, 2025
We understand your disappointment regarding the suit and your comment about non-existent customer service. We want to clarify the efforts the VIOSSI Customer Support Team made to assist you with Order #10589.
- We proactively contacted you by phone, and then followed up with an email a year ago confirming the call and asking you to detail your specific issue.
- After you emailed us requesting return instructions a year ago, we immediately replied and provided detailed, step-by-step instructions and the required link to our returns portal to initiate the exchange or refund process. We sent these instructions two separate times to ensure you received them.
We assure you we were actively engaged in resolving your issue.
For all buyers, please note that our suits are Slim Fit and the quality and fabric details are clearly listed on our product pages. We provide a size chart here: https://viossi.com/pages/size-chart.
VIOSSI Customer Support Team
KM
Kareem M.
Did enjoying buying from this company
Did enjoying buying from this company
Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025
We are pleased to know that you enjoyed buying from our company!
We appreciate you sharing your feedback, and perhaps you can consider updating your star rating, as a single star does not reflect a positive experience.
VIOSSI Customer Support Team
