VIOSSI - Men's Slim Fit SuitsReviews of viossi.com

Response from VIOSSI - Men's Slim Fit SuitsJan 31, 2025

Dear Komlanvi, Please note that our return approval process typically takes 1-3 business days, and since your request was submitted on Friday, it coincided with the weekend. As a result, our team will review and approve your return as quickly as possible on the next business day. We value your feedback regarding the quality of the fabric and sizing, and we’re continuously working to improve. We hope to resolve this matter for you as soon as possible. Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns.

Response from VIOSSI - Men's Slim Fit SuitsJan 31, 2025

Dear Danie, As per our Refund Policy (https://viossi.com/pages/refund-policy), certain items, including those that are non-refundable, are not eligible for returns or refunds. The images are intended to reflect the product as closely as possible, though minor variations may occasionally occur due to manufacturing differences. We strive to provide the best customer experience, and we regret that we were unable to accommodate your request in this case. If you have further questions or concerns, please feel free to reach out to us directly. Thank you for your understanding.

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your strong disappointment regarding the vest substitution for your Order #10988, especially since the double-breasted vest with the black collar was crucial for your wedding. We certainly understand the frustration when an item is unavailable. We want to clarify that the vest you originally ordered was found to be stained, making it unsuitable for shipping. The team immediately notified you of this and substituted it with a different vest to ensure you still received a full suit. When you requested the correct vest, we confirmed that we did not have another one in stock. To address this issue, the team processed a refund of $89 for the vest, which was the maximum resolution we could offer, given the circumstances and your need for the tux near your wedding date. We regret that we could not provide the exact double-breasted vest you wanted, but we prioritize avoiding the shipment of damaged or flawed items. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your feedback that the pants were cut too short and that the sizing felt off by one size. We advertise that our suits are designed with a slim-fit cut, and we provide detailed sizing information and measurements on our website to ensure the best possible fit for our customers. You can view our size chart here: https://viossi.com/pages/size-chart. Regarding your order, the team has already processed an exchange for the London blue pants in waist 38/length 34, which was shipped and delivered with UPS tracking number 1ZF7W8060436891776. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your frustration and disappointment with the return process for Order #10836 and the difficulty you encountered obtaining the return label. We want to clarify that our suits, including the slacks, are a slim-fit cut, as clearly advertised on our website. We provide our detailed measurements here: https://viossi.com/pages/size-chart to help ensure an accurate fit. Regarding the return process, the team made several attempts to assist you and remedy the issue: The team immediately replied to your initial contact and provided the necessary links to our return policy and the official return portal to start the process. We offered assistance with the process and advised you to send a screenshot if you encountered any technical issues. The team sent multiple follow-up emails and left voicemails to check if you still needed assistance and to offer a quicker solution for the exchange. Since we did not receive a response to these communications, and the items were not returned, the team was unfortunately unable to complete the exchange. We subsequently received a dispute claiming the items were damaged, which was inconsistent with the condition of the items when they shipped. We value the integrity of our business and our return process is clearly advertised on our site for fairness to all our customers. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your strong feelings and the extremely negative assessment of our company and customer service. We would like to investigate your specific experience and address the issues you raised regarding our service and phone communication. To do this accurately, we kindly request that you provide your order number. Once we have this detail, the team can review your entire history with us and respond directly to your concerns. We want to assure potential customers viewing this that we are committed to providing support through email and our official channels. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team

Response from VIOSSI - Men's Slim Fit SuitsDec 4, 2025

We recognize your frustration and disappointment, but we want to clarify the timeline of events for your Order #10698, as the team made several prompt efforts to assist you, which ultimately resulted in a full refund. The claim that we did not get back to you in time regarding the suit size is inaccurate. The team reached out immediately because based on your measurements, we suspected the size you ordered (US 36) was too small and recommended a US 44. Here is what the team did to assist you: - We immediately reached out to you for clarification on the sizing discrepancy. - We explained the sizing recommendation in detail and confirmed that the jacket sleeves should accommodate your arm length. - We provided a direct link to our full 30-day return policy in case the suit did not fit or meet your expectations. - When you requested to cancel the order, the team promptly escalated the cancellation request and processed a full refund of $327.91 USD to your Visa via Shop Pay on October 15, 2024. The delay and subsequent cancellation were based on your need to clarify the sizing and your final decision to cancel the order due to your groomsmen's concerns about suit availability. We were able to finalize your cancellation and issue a full refund promptly. If you want to further discuss this, please email us at [email protected]. VIOSSI Customer Support Team