VIOLETTE_FRReviews of violettefr.com

I am continually getting shipments for a product I never ordered. I’ve emailed customer service and the response is that they can’t cancel the order. Also, there is no name attached to the email, just “team”. They never address the fact that I’m not ordering the product nor will they confirm that they are checking to see that I’m not on a subscription plan or looking into why this is happening. The word “bummer” was used to describe how I must be feeling. Really?? Unprofessional and insulting. Cannot find a phone number. They obviously have a low priority on customer service. The response had to be AI generated. For an upscale brand this is ridiculous. I actually give them a zero because there is no real customer service, Horrible!

Terrible company item never arrived they’re making me wait 31 days for refund, never answer a direct question bad customer service. DHL are bad too and I will never use this company again!

As others have written, absolutely terrible customer service. My order hasn't arrived (due on the 6th). The emails I have sent requesting updates have been replied to with patronising AI generated responses. For the premium price they're charging you'd expect a better standard of customer service. I wouldn't bother ordering from them if I were you!

Appalling experience. Will not use again. Order never arrived. They keep blaming it on DHL and repeatedly suggesting I should chase it myself. Then when I’ve pushed for a better response they refunded and cancelled my whole order without consulting with me and had the gall to tell me to fill in a form and make a statement so THEY can claim on their insurance (no benefit to me) AND that if the parcel should turn up I should ask them for a payment link so I can send them money for it!!!! As if!!! Oh, and then if I want to reorder to use a specific link, which would cost me more than my original order as I ordered during a sale. Then their social media team seemed very proud of themselves when they messaged to tell me the customer care team’s had advised them that they’ve resolved the query by refunding me (and to feel free to message them if there’s anything ELSE they can help with!!) but clearly only had half the story.

Lipstick hasn’t arrived. Ordered before Christmas. very unhelpful response to my emails. Tracking suggests it hasn’t left the depot. Company won’t refund. I regret my purchase. Update 21/1/25 my order has still not arrived and the company are not replying to requests for a refund. I think this is a scam company

Commande faite le 23/11/2024, toujours en transit, aucune réponse du sav… à 40€ le rouge à lèvres ( plus cher qu’un Chanel) je crains que cela se passe comme pour les avis précédents 😡

Two failed attempts at ordering. The courier used just returns the item and doesn't attempt delivery. Violetta refunded the first and second time and said if delivery failed a third time no refund would be available. The addresses for delivery have everything else delivered to them, but the couriers used for this company just mark the (legitimate) address as "incorrect address" each time and do not attempt to deliver. I give up!

My order never arrived! After waiting for it more than 1 month I asked customer service to cancel my order and they refused!!!