VIOLETTE_FRReviews of violettefr.com

Response from VIOLETTE_FRFeb 18, 2026

Hi Jr, Thank you for leaving this review! Our team has already been in contact with you via email and has offered you a resolution :) We are so sorry for the carrier delay! We will pass this feedback to our operations team.

Response from VIOLETTE_FRJan 28, 2026

Hi Laura, Please accept our deepest apologies for this experience. Delays like this are frustrating, and we take full responsibility for the inconvenience caused. Our customer care team has already been in touch with you directly via email to help resolve this.

Response from VIOLETTE_FRJan 6, 2026

Hi Valentina, We’re truly sorry about the shipping delays and the lack of clear tracking—that’s not the experience we want to provide, and we appreciate you bringing this to our attention. We’re actively working with our logistics partners to improve delivery times and tracking visibility. Thank you as well for sharing your thoughts on the products. Some of our formulas are highly pigmented and designed to set quickly, which can take a bit of practice—we appreciate your honest feedback and will be sure to share it with our team. Thank you again for taking the time to leave a review.

Response from VIOLETTE_FRJan 6, 2026

Hi Hakim, We’re truly sorry to hear about your experience and understand how frustrating this situation must be. Please accept our sincere apologies for the confusion and distress this has caused. At this time, our international orders are shipped with EPG, who then hand off the package to a local carrier for the final stage of delivery. We know this handoff can sometimes create a lack of clarity around tracking, and we’re very sorry if this was not communicated clearly or led to concern about your order. This is absolutely not the experience we want for our customers, and we take feedback like yours very seriously. Our customer care team is here to help and would genuinely like the opportunity to look into your order and resolve this for you as quickly as possible. Thank you for sharing your feedback.

Response from VIOLETTE_FRJan 6, 2026

Bonjour Lamarca, Nous sommes vraiment désolés pour cette situation et comprenons parfaitement votre frustration. Malheureusement, certaines commandes expédiées depuis les États-Unis peuvent rencontrer des retards imprévus avec le transporteur. Notre équipe fera tout ce qu’elle peut pour arranger les choses et que vos produits arrivent rapidement et en toute sécurité. Merci beaucoup pour votre patience.

Response from VIOLETTE_FRJan 6, 2026

Bonjour Charlotte, Veuillez accepter nos plus sincères excuses pour le retard de votre expédition. Nous comprenons parfaitement la frustration et l’inconvénient que cela peut représenter, en particulier à cette période de l’année. Ce n’est absolument pas l’expérience que nous souhaitons offrir chez VIOLETTE_FR, et nous assumons pleinement notre responsabilité concernant les difficultés rencontrées avec le transporteur. Votre commande a été remboursée dès que le colis a été déclaré perdu, et un code de réduction vous a été offert pour votre prochaine commande. Nous sommes vraiment désolés pour cette expérience et ferons tout notre possible pour que vos prochaines commandes se déroulent parfaitement.

Response from VIOLETTE_FRJan 6, 2026

Hi Claudia, Thank you for your review! We see that your order was automatically cancelled in our system due to a challenge with the name, address, or email. Our customer care team has been in contact with you regarding your second order. We see it was delivered and we hope you enjoy your products! We are so sorry for this experience.

Response from VIOLETTE_FRJan 6, 2026

Hi Emily, Thank you for taking the time to leave this review! Our customer care team replies to each message in the order it was received. It's possible that our response went to your spam or junk folder! We are so sorry for this experience and we will do everything we can in order to make it right.