VIOFOReviews of viofo.com

My rear camera stopped working and they sent me a replacement. Thank you very much!

I'm writing this review for others to understand that this company is an absolute gem. I did a complete research regarding the best dash camera available. The more research I did the more led me to conclude that this company produced the highest quality dash camera cameras with the best technology and the greatest Customer Support. However, since I'm not able to install this equipment, I needed to have it professionally done, and I reached out to a few installers in the area. Most if not all of them tried to talk me out of VIOFO by saying that it's a cheap Chinese company and that they don't stand behind their product. They they don't have any offices in the US and once you buy it, the customer service will not be there that essentially it's going to be a nightmare situation once you purchase it without any real support. I didn't believe that because I've already seen a lot of reviews by a lot of customers praising the companies products as well as customer service. In any case, I ended up purchasing four cameras from them for my four different cars and bunch of accessories. I found them to be extremely customer oriented. I found them to be responsible, responsive, and truly care about their companies image. Frankly, I am shocked myself because I've never dealt with a Chinese based company directly and had a stereotypical belief that basically once I buy it, I'm on my own. This is not been the case whatsoever. These guys are fantastic and this is a real review coming from a real customer who had to go against the grain of recommendations of the installers in the area to purchase a product, the installers in the area all want to push Korean companies that have incentives and relationships with the dealers in the area. However, VIOFO cameras are far better than they are technology wise and also I would say Customer wise as well don't hesitate to purchase from them as they will stand behind their product and they're constantly pushing to get better products into the streamline. When they tell you, they're gonna do something and they have for me a number of times they've always come through. I was worried about timing of shipping items from China to United States and frankly it was not bad at all. I would say it would be a few days longer than getting it from a US based company. The delivery has been flawless. The packaging has been excellent. The customer service has been good and the prices have been very reasonable. It's not a cheap brand. It's not a cheap product, but it is the best product you could get at a very reasonable price. Oh yes by the way, I have not been paid to write this review. This is my honest, genuine experience. The only reason I'm doing it is because I want people to have confidence to order from this company and not to be worried.

On Dec 1, 2024, I purchased a VIOFO A229 Plus Dash Cam Front and Rear, because I was planning on driving to Florida (from CT) after Christmas... I installed the camera in my vehicle on Sunday Dec 8 2024, and it didn't take long for my investment to pay dividends... My wife was driving the car 2 days after I installed it and was T-Boned at an intersection with a stop light... completely totaling the vehicle! My wife, obviously shaken by the impact, couldn't tell the police what happened... the driver of the vehicle told the police she ran the light causing him to hit her on the passenger side door. He was adamant she was at fault! When I arrived on the scene of the accident, I remembered I had installed the cameras, so I removed the camera and SD card and was able to clearly show that my wife did not run a Red light... she proceeded through the intersecting a full 2 seconds after it turned green, and was impacted a second and half after that. The video clearly vindicate my wife from any wrong doing, and implicated the other driver of running the Red light. Note: you could also see on the video that his light was indeed Red! The evidence of the dashcam saved us! My wife posted the incident on Facebook, and it resulted in over 100 comments, including many of which asked me what camera did I buy and where did I get it... the only downside of the incident was that I ended up installing 10 units in the cars of friends and relatives... thankfully I am retired... :) VIOFO is easy to use and has been absolutely reliable! Thank you VIOFO!

Auf Grund zahlreicher Empfehlungen sich eine Dashcam für den Fall des Falles zuzulegen, habe ich mich zum Kauf (über den deutschen Dashcam-Shop) der VIOFO A229 Plus entschieden. Zuerst einmal war ich vom Umfang der Lieferung (x-Teile und jeder mit einer Gebrauchsanleitung in Englisch) erschlagen. Trotz jetzt mehrfacher Einbauversuche etc. habe ich es bis heute nicht fertig gebracht die Kamera zu installieren und in Gang zu bringen. Die deutsche Gebrauchsanweisung ist für mich leider nicht verständlich, da mit 23 Seiten SEHR umfangreich. Zudem mega Kabelsalat, da die Kabel wohl in einem VW Touran R-Line nur von absoluten Profis (so die die VW Werkstatt) eingebaut werden sollten. Kostenpunkt: ab 350 Euro. Und die Cam ist mit einm bisschen mehr an Zubehör im Vergleich zu anderen Cams nicht wirklich preiswert. Viofo bietet zudem keinen Support im Chat auf Deutsch an (hätte ich besser vor dem Kauf wissen sollen) . Auch Hilfevideos haben absolut nichts gebracht. Mehrfacher Kontakt zum DashCam-Shop hat mich in rd. 6 Wochen Kontakt (!!!) nicht wirklich weitergebracht. Völlig entnervt gebe ich jetzt auf und werde das Teil wohl verkaufen oder es landet erst einmal in der Schublade und ich versuche die erneute Installation irgendwann nochmal. Update 17.02.2026: die meisten Probleme bestehen weiter, die Cam funktioniert zu 50 %, doch ein Firmware-Update funktioniert weiterhin nicht und im Auto habe ich völligen Kabelsalat. Nach rd. 3 Stunden versuch des Einbaus unter die Abdeckung habe ich den Kabeleinbau aufgegeben . Zudem absolut nervig das die Aufnahmen der Kamera mühsam am PC heruntergeladen werden müssen und nicht per Bluethooth übertragen werden können (und das in 2026!!??) Viofo ist mit der Technik für mich meilenweit hintendran.

I’ve enjoyed using my VIOFO front and rear dash cam. I put a lot of boxes in my car and unfortunately broke my rear dash cam. When I ordered a replacement I ordered the wrong model and couldn’t get it to work. When I reached out to support they were very helpful and detailed with their response. We were eventually able to resolve the issue and they even refunded my purchase of the incorrect rear dash cam. Seems like a great company!

Viofo has the greatest customer service of all time. They are so kind and will thoughtfully help you troubleshoot any issues that you have with their products. If there is an issue with a piece of a product you own made by them, they will do everything within their power to make it right by either offering you a warranty replacement or you can purchase pieces of the product to replace the broken parts. Really, I have had 5-star experiences every time I have reached out to customer support. Fantastic company.

Had a terrific experience with the Viofo support team in promptly analysing, troubleshooting and finally replacing my Viofo A139 Pro main camera after the unit stopped working. Thank you, Viofo support team, for your guidance and support!

Good products and a great customer Support